Xfinity Store by Comcast 5890 Northwest Highway Crystal Lake, IL

The doors to awesome are open and the following healthy practices are in place: professional cleaning and social distancing. Customers that are fully vaccinated do not have to wear a face mask unless otherwise required by federal, state or local municipality mandates.

Hours

Day of the Week	Hours
Mon	10:00 AM - 7:00 PM
Tue	10:00 AM - 7:00 PM
Wed	10:00 AM - 7:00 PM
Thu	10:00 AM - 7:00 PM
Fri	10:00 AM - 7:00 PM
Sat	10:00 AM - 6:00 PM
Sun	11:00 AM - 5:00 PM

Products

In Store or Online

Prepare For Your Visit

To support social distancing needs, we have increased our store appointment capacity and added the option to check-in for your appointment virtually from outside the store. Customers that are fully vaccinated do not have to wear a face mask unless otherwise required by federal, state or local municipality mandates. Click “Book appointment” to get started!

By visiting a store, you acknowledge that in the past 14 days neither you nor anyone else in your household: (1) has been under active quarantine or isolation for COVID-19; (2) has been exposed to someone who has COVID-19 like symptoms or who has tested positive for COVID-19; or (3) has been sick. While at the location you agree to comply with appropriate social distancing measures by maintaining at least 6 feet of physical separation from other customers and staff.
Most, but not all, Xfinity locations offer appointments. If a location offers appointments, there will be a link at the top of this page, below the store address.

Appointments are not mandatory but can help ensure reduced wait times during peak business hours. When arriving, there may still be a brief wait until the next representative becomes available.

Paying a bill? If you don’t need to speak with a representative, no appointment is needed! Xfinity self-service kiosks are located inside all Xfinity stores. Or you can pay your bill online anytime, on any device.

Cancelling one or more Xfinity services? We hate to see you go, but if you have to cancel, we’ll make it easy. In addition to a store visit, you can cancel your Xfinity services in several ways:
Walk-ins are always welcomed.
New and existing customers should bring a valid government-issued ID.

If you’re signing up for new services, please bring proof of residence. Please note we may be required to run a credit check.

Come prepared to discuss your current services with other providers, including your current data usage.

Be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.

Download the Xfinity app prior to your visit. We’d love to walk you through how it works and all the ways it enhances your services. Visit xfinity.com/apps to explore our apps and self-service options.
Have questions about your Xfinity services? We’re here to help find the best solutions to keep you connected. Before you visit, there are a few tips we’d love to share:
- For quick solutions to some common questions, visit Xfinity.com/support
- Check for local outages at Xfinity.com/outage
- Download the Xfinity app prior to your visit. Visit xfinity.com/apps to explore our apps and self-service options.
If you are not already an Xfinity Mobile customer, be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.

Check out the savings calculator to see what you can save when you switch to Xfinity Mobile.

To sign up for Xfinity Mobile, you’ll need to have Xfinity Internet. If you don’t currently have Xfinity Internet, we can walk you through our plans during your visit.

Please bring all phones and devices you would like to add to your plan, and be prepared with your account number and pin.

Apple users: Please bring your Apple ID and password, and back up your current device prior to your visit.

For trouble shooting tips to try at home, go to Xfinity.com/mobile/support
You must be an existing Comcast Business Internet customer in order to sign up for Comcast Business Mobile. If you don’t currently have Comcast Business Internet, visit business.comcast.com to get started.

Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and your photo ID.

If you do not have your account number, log into My Account to access all your account information.
Canceling one or more Xfinity services? We hate to see you go, but if you have to cancel, we’ll make it easy. In addition to a store visit, you can cancel your Xfinity services in several ways:

Store Services

In Store Demos

Pay Your Bill

Manage Your Account

Move or Transfer Service

Internet Service in Crystal Lake, IL

Get the speed you need at a great price with Xfinity Internet. Do more of what you love with a fast and reliable connection, plus add on the xFi Gateway and enjoy ultimate control over your home WiFi network.

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Complete peace of mind when you’re connected

Protect all your connected devices and keep your loved ones safe and secure online with Advanced Security––included with the xFi Gateway at no extra cost.

Comcast Business in Crystal Lake, IL

Comcast Business provides big business capabilities and innovation at affordable prices for small businesses to enterprise. Powered by the nation’s largest Gig-speed network, Comcast Business delivers fast connectivity through advanced business Internet, phone, TV, video monitoring, and cloud solutions.

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Mobile Service in Crystal Lake, IL

Enjoy nationwide 5G on the latest phones or the phone you already own and love with Xfinity Mobile. Save up to $400 per year with shared data starting at $15/month or the lowest price for 1 line of Unlimited.

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Bon voyage with Global Travel Pass

Stay connected while traveling abroad with Xfinity Mobile and Global Travel Pass. Get over 500 MB of LTE data each day, so you can browse online and access your apps with no added fees.

TV & Streaming in Crystal Lake, IL

Enjoy live TV, On Demand, sports, and your favorite streaming apps all in one place with Xfinity TV. Never miss a minute with a DVR you can watch anytime, anywhere. Plus, get Peacock Premium at no additional cost and stream movies, TV, exclusive Originals, and more.

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Say it to search it

Say it and see it with our award-winning Voice Remote. Easily search across all your content and apps to find to quickly find and watch what you love.

Home Security & Smart Home in Crystal Lake, IL

Keep the people and places you care about safe with protection solutions from Xfinity Home. Enjoy total flexibility and no term contracts with Self Protection, starting at only $10/mo.

Learn More

Keep watch with Xfinity Cameras

Easily keep an eye on your home from anywhere with Xfinity Cameras and the Xfinity app. Get notified when your camera detects motion in real time, including live HD video with night vision capabilities.

Products

Internet

TV and Streaming

Xfinity Mobile

Home Security

Comcast Business

About the Xfinity Store by Comcast Crystal Lake

New to the Crystal Lake area? Visit your closest Xfinity store to discover Internet, cable TV, streaming, home security, and wireless deals in your area. Chat with an Xfinity representative and find a cable package that works for you. With Xfinity X1, you’ll enjoy the ultimate entertainment experience including live TV and sports, thousands of shows and movies On Demand, and all your favorite streaming apps all in one place. Easily search across all your entertainment with the award-winning Xfinity Voice Remote. If cable bundles aren’t for you, explore Xfinity Flex, our 4K streaming box that comes free with any Xfinity Internet package. Stream all your favorite apps like Netflix, Hulu, Disney+ and more––plus, thousands of free TV shows, movies, and documentaries come included with Flex. Once you’ve chosen your Internet and entertainment bundle, explore our whole-home security solutions.