Q: Which account users need to be present to discuss an account?

Review the differences between user roles . Not all household users are authorized to make changes to an Xfinity account. To pick up or exchange equipment, the Primary User or Manager on the account must be present. If you are simply returning equipment, anybody can drop it off for you at one of our Xfinity stores.

Q: Home Internet Pricing in Crystal Lake

Speed: 300 Mbps $40/mo – 1 Year Price Guarantee $55/mo – 5 year Price Guarantee $70/mo – Everyday Price Speed: 500 Mbps $55/mo – 1 Year Price Guarantee $70/mo – 5 year Price Guarantee $85/mo – Everyday Price Do we provide home internet in your area? Check availability at your address! Restrictions apply. Not available in all areas. 5-Year Price Guarantee: New Xfinity Internet customers. Limited to 300 Mbps internet and above. Requires both paperless billing and automatic payments with stored bank account (or additional $10/mo charge applies). Installation, taxes and fees, and other applicable charges extra, and subj. to change. Service limited to a single outlet. Internet: Actual speeds vary and are not guaranteed. For factors affecting speed visit www.xfinity.com/networkmanagement

Question 1

Do I need to make an appointment?

Accepted Answer

Most, but not all, Xfinity locations offer appointments. If a location offers appointments, there will be a link at the top of this page, below the store address.

Appointments are not mandatory but can help ensure reduced wait times during peak business hours. When arriving, there may still be a brief wait until the next representative becomes available.

Paying a bill? If you don’t need to speak with a representative, no appointment is needed! Xfinity self-service kiosks are located inside all Xfinity stores. Or you can pay your bill online anytime, on any device.

Cancelling one or more Xfinity services? We hate to see you go, but if you have to cancel, we’ll make it easy. In addition to a store visit, you can cancel your Xfinity services in several ways:

Walk-ins are always welcomed.

Question 2

What should I bring with me to the store?

Accepted Answer

New and existing customers should bring a valid government-issued ID.

If you’re signing up for new services, please bring proof of residence. Please note we may be required to run a credit check.

Come prepared to discuss your current services with other providers, including your current data usage.

Be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.

Download the Xfinity app prior to your visit. We’d love to walk you through how it works and all the ways it enhances your services. Visit xfinity.com/apps to explore our apps and self-service options.

Question 3

Which account users need to be present to discuss an account?

Accepted Answer

Review the differences between user roles. Not all household users are authorized to make changes to an Xfinity account.

To pick up or exchange equipment, the Primary User or Manager on the account must be present.

If you are simply returning equipment, anybody can drop it off for you at one of our Xfinity stores.

Question 4

Anything special I need to know before I discuss Xfinity Mobile?

Accepted Answer

If you are not already an Xfinity Mobile customer, be sure to bring your latest bill from your current mobile carrier so we can find ways to save you money with Xfinity Mobile.

Check out the savings calculator to see what you can save when you switch to Xfinity Mobile.

To sign up for Xfinity Mobile, you’ll need to have Xfinity Internet. If you don’t currently have Xfinity Internet, we can walk you through our plans during your visit.

Please bring all phones and devices you would like to add to your plan, and be prepared with your account number and pin.

Apple users: Please bring your Apple ID and password, and back up your current device prior to your visit.

For trouble shooting tips to try at home, go to Xfinity.com/mobile/support

Question 5

I am experiencing an issue with my current products or services. What should I do?

Accepted Answer

Have questions about your Xfinity services? We’re here to help find the best solutions to keep you connected. Before you visit, there are a few tips we’d love to share:

For quick solutions to some common questions, visit Xfinity.com/support
Check for local outages at Xfinity.com/outage
Download the Xfinity app prior to your visit. Visit xfinity.com/apps to explore our apps and self-service options.

Question 6

Should I come to the store to cancel my services?

Accepted Answer

Canceling one or more Xfinity services? We hate to see you go, but if you have to cancel, we’ll make it easy. In addition to a store visit, you can cancel your Xfinity services in several ways:

Cancel through Xfinity Assistant
Cancel over the phone
Learn about bereavement options

Question 7

Anything special I need to know before I discuss Comcast Business Mobile?

Accepted Answer

You must be an existing Comcast Business Internet customer in order to sign up for Comcast Business Mobile. If you don’t currently have Comcast Business Internet, visit business.comcast.com to get started.

Here are a few things to bring with you to ensure a smooth visit: Your account number, a credit card connected to your Comcast Business account, and your photo ID.

If you do not have your account number, log into My Account to access all your account information.

Question 8

Home Internet Pricing in Crystal Lake

Accepted Answer

Speed: 300 Mbps

$40/mo – 1 Year Price Guarantee

$55/mo – 5 year Price Guarantee

$70/mo – Everyday Price

Speed: 500 Mbps

$55/mo – 1 Year Price Guarantee

$70/mo – 5 year Price Guarantee

$85/mo – Everyday Price

Do we provide home internet in your area? Check availability at your address!

Restrictions apply. Not available in all areas. 5-Year Price Guarantee: New Xfinity Internet customers. Limited to 300 Mbps internet and above. Requires both paperless billing and automatic payments with stored bank account (or additional $10/mo charge applies). Installation, taxes and fees, and other applicable charges extra, and subj. to change. Service limited to a single outlet. Internet: Actual speeds vary and are not guaranteed. For factors affecting speed visit www.xfinity.com/networkmanagement

Day of the Week	Hours
Mon - Sat	10:00 AM - 7:00 PM
Sun	11:00 AM - 5:00 PM

Xfinity Store by Comcast

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