Can I keep my plan and promotion?

Offers vary by area. If you can’t keep your current plan, you can shop for new offers. If you’re moving to an area where Xfinity doesn’t provide service, just return your equipment before you move. We can help you do that, too.

What happens to my equipment?

You may be able to bring your equipment with you. If you need new equipment, you can schedule a professional installation and a technician will take care of everything. Or, we can show you how to install it yourself.

How quickly can I move?

You can schedule a move up to 30 days before your move date. If you qualify for self-installation, you can activate your services as soon as you move in. You can also schedule professional installation for as early as the next day, if appointments are available. Then we’ll help activate your services at the time of your appointment.

Do I have to pay to move my services?

There is no early termination fee when you keep Xfinity, or switch to a new offer. In fact, many customers transfer service to a new home at no cost. If you’d like help installing equipment when you get there, or if your move requires a professional, you may be charged an installation fee. You’ll always get our 30-day money-back guarantee for TV, Internet, Home Security, and Voice services.

What if there’s time between when I move out and move in?

You won’t be billed for any gaps in service. And we’ll keep you connected to WiFi hotspots and streaming TV on our Xfinity Stream app.

Moving to a New Address

Move in
a minute.

Transfer your services in a few easy steps. Plus, stay connected with WiFi hotspots on the move.

New to Xfinity? Start shopping

Moving soon? Here's how it works.

Every move is different. Most people who move to an area with Xfinity can transfer their service in three simple steps — and reinstall for free, without a technician.

Tell us when and where

We'll check if you can get Xfinity at your new home, and if you can keep your current plan, too.

Review and approve

You’ll have a chance to look at all the details of your move before you even commit to packing.

You're good to go

Just bring your equipment with you. We can show you how to install it when you get there.

Stay connected during your move

Get online with Xfinity WiFi hotspots

In between addresses? Haven’t unpacked yet? Use a hotspot on the go.

Take a break with the Xfinity Stream app

Stream top networks, live sports, and your X1 DVR library anytime, anywhere.