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How-Tos and FAQs
Getting Started
- How do I activate my device with Xfinity Mobile?
- How to bring your own device (BYOD) to Xfinity Mobile
- How do I track and receive my Xfinity Mobile order?
Account
- How do I return or exchange my mobile device and accessories?
- What should I do if I can't log in to my Xfinity Mobile account?
Plan & Billing
- What charges appear on my Xfinity Mobile bill?
- What's the difference between By the Gig and Unlimited?
Device
- How does Xfinity Mobile Care (XMC) work?
- What do I do if my eSIM or physical SIM (pSIM) card isn't working?
- How do I unlock my Xfinity Mobile phone?
Device Troubleshooting Coverage & Network
- What you need to know about 5G
- Connect to Xfinity WiFi away from home
- How do I find nearby Xfinity WiFi hotspots?
