What if my power is out?
If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored. On occasion, your power may start working before your Xfinity services. In those situations, we ask for your patience – our teams work hard to get our services back up and running so you can be connected again.
Additional weather and storm information
For additional tips on how you can prepare your home and family for a major storm, visit Weather Ready Nation.
Check Your Cables
If you can’t connect to the Internet, first make sure the cabled connections for your modem or wireless gateway are secure. If you’ve tried all other basic troubleshooting, try unplugging your modem or wireless gateway for a full minute before plugging it back in.
Connect to an Xfinity WiFi Hotspot
Download the My Account app
The Xfinity My Account app is a quick and easy way to check for outages and learn when your services should be back up.
Xfinity Stream App
Stuck inside? With the Xfinity Stream app you can watch live TV and On Demand content from your computer or mobile device. You can even download shows and movies to watch offline in case you lose power.