Find answers to your questions about Xfinity Mobile.
FAQs
What is Xfinity Mobile?
Exclusively for Xfinity Internet customers, Xfinity Mobile connects you to the most reliable 5G network nationwide. Get ultra-fast WiFi speeds at home and on the go with WiFi PowerBoost, only from Xfinity Mobile. With access to millions of hotspots, you can save more on your phone bill every month — and save your data for when you really need it.
Our data options are designed to save you money and serve your needs. Our Premium Unlimited plan includes Elite Upgrades, providing you guaranteed discounts on upgraded phones. With our Unlimited option, you can cut your mobile bill in half vs. T-Mobile, Verizon and AT&T for your first year when you buy two Unlimited lines.
Network Reliability: Xfinity Mobile utilizes the network with the highest RootMetrics® 5G reliability rankings in 2H ‘24. WiFi not tested. Results may vary. Not an endorsement. Gig speed WiFi with PowerBoost: Available via Xfinity hotspots and Xfinity gateways (XB7 or XB8) to Xfinity Mobile customers only. Actual WiFi speeds vary and not guaranteed. Not available in all areas. Many factors affect speed, including distance from hotspot, congestion, personal device capabilities, equipment performance, interference, and speeds of visited websites. Elite Upgrade: Requires Premium Unlimited and device payment plan. Max 2 upgrades in a 12-month period; 60 days between each upgrade. Minimum $400 and maximum $830 device credit per upgrade. Visit xfinity.com/eliteupgrade for eligibility terms, conditions and add’l info. Savings claim: Based on promotional rate for two lines of Xfinity Mobile Unlimited vs. two lines of T-Mobile Essentials, Verizon Unlimited Welcome, and AT&T Unlimited Starter SL.
Am I eligible for Xfinity Mobile?
Xfinity Mobile is only available to our Xfinity Internet post-pay customers. If you don't have Xfinity Internet yet, sign up now and begin using our mobile services.
How is coverage in my area?
Enter your ZIP code to explore our network coverage of 5G, 4G LTE, and millions of secure Xfinity WiFi hotspots in your area.
What type of data plans does Xfinity Mobile offer?
Our data options are designed to save you money and serve your needs. Our Premium Unlimited plan includes Elite Upgrades, which provide guaranteed discounts towards upgraded phones. With our Unlimited option, you can cut your mobile bill in half vs. T-Mobile, Verizon, and AT&T for your first year when you buy two Unlimited lines.
When a line exceeds its monthly premium data allowance, data may be temporarily slower than other traffic in times of congestion. Speeds on Unlimited plan reduced to a maximum of 1.5Mbps download/750Kbps upload after 30GBs of data/line. Data thresholds may vary. For Xfinity Mobile Broadband Disclosures visit: www.xfinity.com/mobile/policies/broadband-disclosures. Elite Upgrade: Requires Premium Unlimited and device payment plan. Max 2 upgrades in a 12-month period; 60 days between each upgrade. Minimum $400 and maximum $830 device credit per upgrade. Visit xfinity.com/eliteupgrade for eligibility terms, conditions and add'l info. Savings claim: Based on promotional rate for two lines of Xfinity Mobile Unlimited vs. two lines of T-Mobile Essentials, Verizon Unlimited Welcome, and AT&T Unlimited Starter SL.
Learn how Unlimited data options work.
How much will I pay per month?
The monthly price depends on how many Unlimited phone lines you have on your account and which Unlimited data option you choose:
- Unlimited
- Premium Unlimited
To get multi-line Unlimited pricing with our latest plan, you can upgrade your plan by heading to your account online or in the app.
If you select Tablet Unlimited data, you’ll be charged $20 for each line. Tablets count towards the total number of lines but are not included in multi-line pricing.
As an Xfinity Mobile customer, you may qualify for up to 10 lines with your Xfinity Mobile account. In addition to your data charges, we apply monthly charges such as taxes and fees, which are based on your location.
If you choose to purchase your device with a device payment plan (DPP) or add the Xfinity Mobile Care (XMC), those amounts will be included in your bill as well. If you choose to purchase AppleCare+ you will pay a one-time charge at the time of purchasing your new device. To give you a clear understanding of your monthly charges, we'll provide you with an estimated monthly bill before you check out.
Will I be able to switch between the Unlimited tiers on the go?
Yes, you can switch between Unlimited tiers (e.g., Unlimited to Premium Unlimited) using the Xfinity app, over the phone, or in an Xfinity Retail Store.
- If upgrading tiers, you will see the change in your bill and service immediately.
- If downgrading tiers, you will see the change take effect at the start of your next billing cycle.
- You will see only the Unlimited tiers associated with your current plan when you log in to the Xfinity app.
Are smartwatches included in multi-line pricing?
No, smartwatches count towards the total number of lines but are not included in multi-line pricing.
How will I know when my service charges will start?
Your billing cycle starts the moment you activate your device, or seven days after device shipment — whichever comes first. Your card will automatically be charged 20 days after your billing cycle ends. You can also make a one-time payment after your billing cycle ends but before your card is automatically charged.
Here’s a sample of a billing timeline:
- December 6: Device ships
- December 13 (seven days later): Billing cycle begins
- January 12: Billing cycle ends
- February 2 (20 days after your billing cycle ends): Payment is due
Is there a term contract I need to enter to receive services?
There is no term contract required when you sign up for Xfinity Mobile service.
- You can cancel service anytime without paying an early termination fee.
- Learn more about our satisfaction guarantee.
I’m switching to Xfinity Mobile. Will Xfinity Mobile pay the early termination from my old carrier?
We understand that switching carriers can be a big decision. While we don't cover your remaining balance or early termination fees from your current carrier, we do have exciting promotions that might help!
To learn more about our current promotions, please contact us or visit your nearest Xfinity Retail Store location. We're here to help make your transition as smooth as possible!
Why is my Social Security number (SSN) required?
SSNs are required to become a new Xfinity Mobile customer. This requirement was put in place to protect you and prevent fraud.
How can I monitor my data usage each month?
Keeping tabs on your data usage is a smart move. You can log in to your Xfinity Mobile account to view your monthly data usage in the My Data section of the Activity page online. Or you can use the Xfinity app to view Mobile lines and data usage in the Services tab under the Mobile services card.
How do I switch my data option?
You can switch between data options in your account online or through the Xfinity app.
You can log in to your Xfinity Mobile account to switch data options in the My Data section of the Activity page online.
- Select Manage Plan for the line you’d like to modify.
- Next, select Manage Unlimited.
- Select the Unlimited data option you’d like to switch to.
- Select Switch now.
Or you can use the Xfinity app to switch data options.
- Download or open the Xfinity app.
- Sign into your account.
- From the Services tab, select Mobile lines and data usage under the Mobile services card.
- Select the line you’d like to modify.
- From the device’s detail page, locate the section labeled Device Management and under your current plan select Change your Unlimited option anytime.
- Select Manage Plan for the line you’d like to modify.
- Next, select Manage Unlimited.
- Select the Xfinity app data option you’d like to switch to.
- Select Switch now.
What devices do you offer?
We offer the latest and greatest devices from Apple, Google, Samsung, and Motorola. We also have great accessories like wireless headphones and protective phone cases.
Can I bring my own phone number?
Yes. We accept phone numbers from all U.S. carriers so it's easy to transfer your number when you sign up for Xfinity Mobile.
Can I bring my own phone?
Yes, you may be able to bring your own device (BYOD) to Xfinity Mobile. Check your phone's compatibility and order a SIM card.
Can I use Xfinity Mobile outside the U.S?
Xfinity Mobile’s latest price plan includes unlimited calls and texts to and from Mexico and Canada and unlimited data when traveling to those countries when you choose an Unlimited data option. For details about calling benefits to Mexico and Canada, view Xfinity Mobile benefits for Mexico and Canada.
You can also add Global Travel Pass to any line on your account and you’ll pay a flat daily rate for calls, text messages, and data while you’re abroad in 170+ covered countries. Without Global Travel Pass, you’ll still be able to use your phone in 200+ countries at the pay-as-you-go rate. For details about Global Travel Pass and pay-as-you-go rates, view the Global Travel Pass FAQs.
How can I protect my phone?
We offer phone protection through our XMC. We also offer the option to purchase AppleCare+, which provides 24 months of coverage, for a one-time charge at the point of sale when you purchase your new device.
What’s the easiest way to place an order?
Placing your order online is the easiest way to get started with Xfinity Mobile. If you prefer an in-person experience, our store locator can help you find the closest Xfinity Retail Store near you.
What are my shipping options?
All orders ship free in two business days. Shipped sim cards may take up to five days.
How will I know when my order has shipped?
To track the status of your order, log in to your Xfinity Mobile account and visit the Billing page. From there, select your order to view your tracking information.
Can I use an alternate shipping address?
New phones and devices can only be shipped to the account address on file. This security measure helps prevent fraud and ensures that the device is delivered to the customer on the account.
Can I pick up my new device at an Xfinity Retail Store if I order online?
If you purchased your Xfinity Mobile device online, you'll have to wait for it to arrive in the mail.
You can use the tracking number from your order receipt for an update on timing or check on your order status in the Billing section of your Xfinity Mobile account.
Do you currently offer any promotions?
You can always check the Xfinity Mobile website for our latest deals and exciting promotions.
Disclaimer: Xfinity Mobile requires residential post-pay Xfinity Internet. Line limitations may apply. Equip., intl. and roaming charges, taxes and fees, including reg. recovery fees, and other charges extra, and subj. to change. $25/mo. charge applies if Xfinity TV, Internet or Voice post-pay services not maintained. Pricing subject to change. During times of network congestion, your cellular data speeds may be slower temporarily. After monthly data use threshold for a line is exceeded, speeds are reduced until the billing cycle ends. A minimum $20.00 charge applies per month, per account for By the Gig lines, regardless of data usage. Charges apply to each GB or partial GB of shared data. No rollover data. For Xfinity Mobile Broadband Disclosures visit: www.xfinity.com/mobile/policies/broadband-disclosures.
What happens to my Xfinity Mobile Account if I move or cancel my Xfinity service?
Please visit What happens if I move to a new address or cancel my Xfinity Internet, Xfinity Voice, or Xfinity TV services? to learn how your Xfinity Mobile account will be impacted when moving or canceling Xfinity services.