If you have the latest pricing plan (bought or upgraded on or after April 22, 2026):
- Xfinity Mobile can be kept if:
- Moving to an area where Xfinity Internet is not available.
- Xfinity Internet is canceled for any reason.
- A downgrade is made to an ineligible Internet tier.
- Your $10 Multi-Product Discount (MPD) will be removed, which increases your monthly bill.
- You won’t be charged a $25 standalone mobile fee on the latest plan.
Internet plans that do not qualify for the MPD are:
- Internet Essentials.
- Internet Essentials Plus.
- NOW Internet.
- NOW WiFi Pass.
If you bought Xfinity Mobile between March 22, 2024 and April 21, 2026 and have not switched to the latest plan:
- Xfinity Mobile can be kept if qualifying Xfinity services are canceled or if moving to an area where Xfinity services are not available.
- A $25 standalone mobile fee per account will be charged each month.
If you are on an older plan (before March 22, 2024) and haven’t switched to the latest plan:
- You can keep Xfinity Mobile, but you will be charged a monthly $25 standalone mobile fee per line.
Services that qualify to avoid the standalone fees are:
- Xfinity Internet.
- Xfinity TV.
- Xfinity Voice.
What happens to Xfinity Mobile when you move
Your Xfinity Mobile account is linked to your other Xfinity services, like Xfinity Internet, Voice, and TV. If you move and change the address where you get these services:
- Your Xfinity Mobile account is updated as well.
- For most customers, the update occurs automatically within one to two weeks of moving.
- Xfinity makes things simple by keeping your username and password the same.
- If you have trouble logging in to the Xfinity app or online account after you move, it may be because you created a new Xfinity ID when you moved.
If your move is complete and you think your Xfinity Mobile account has not updated, or if you created a new Xfinity ID when you moved, call 1-888-936-4968. This verifies your new information and links your Xfinity accounts.
New lines and device payment plans (DPPs)
If you choose to disconnect your last qualifying Xfinity service (Internet, Voice, or TV), have no unpaid balances on those services, and want to add new lines or buy devices on a DPP, you must:
- Have Xfinity Mobile-only service for at least six months.
- Have no late payments over the last 12 months.
- Have no unpaid balance for your Xfinity Internet, Voice, Home, or TV services.
- Verify the Primary user’s new home address and agree to a credit check.
You can buy a new device for an existing line at any time. However, you must pay for it in full if not eligible for a device payment plan (DPP). You can also bring your own device to an eligible existing line at any time.
These rules stay in place unless you add at least one qualifying Xfinity service (Internet, Voice, or TV) back on your account. Xfinity Home does not qualify.
