How do I switch to the latest plan?

Learn how to switch to Xfinity Mobile’s latest price plan.

Using the Xfinity app

1. Download or open the Xfinity app.
2. Sign in using the Primary or Manager’s Xfinity ID and password.
   • Go to the Services tab.
   • Under Mobile, choose Switch to the feature-packed new plan or choose Mobile lines and data usage.
     
     • • Go to Explore new Xfinity Mobile plans.
       • Note: You may need to sign in again.
3. Continue with Step 2 from the instructions below.

Using the Xfinity website

1. Log in to your Xfinity Mobile account using the Primary or Manager’s Xfinity ID and password.
2. From the Your Plan Mobile tab, select See what’s new.
   
   
3. From the Our plans have changed pop up window select Customize & Explore.
   
4. Select Manage in the Mobile section
   
5. At the top, you’ll see Our plans got even better. Select the See what’s new
   
   
   • You’ll see the following:
     • The benefits of each mobile plan, You can choose available and the option to choose the option that works for your lines.
     • Select Compare plans to see a comparison of the available plans. Select Got it once done.
       
     • Select the plans that work for each of your lines.
       
       • If your line needs a special plan (like Mobile Plus) to keep a discount or deal, you’ll see a message telling you to pick that plan so you don’t lose your promotion.
         
       • There’s no need to select a data option for watches your watch plan will remain the same.
         
6. Select Review plan summary to upgrade.
   
7. You’ll see a comparison of your current data options and the new data options selected, broken down by line, along with items you’ll need to confirm before switching.
8. Select Review your order.
   
9. Review the order to see the Estimated plan difference, Estimated charges due on the next bill, and the Estimated monthly bill moving forward.
   • Expand each section to see more details.
     
10. Select Confirm changes.
    • Notes:
      • The switch usually takes less than an hour.
      • Restart your devices once the change is done.

Successful upgrades

When the upgrade succeeds, you'll see this screen:

Select Got It to exit this screen. Restart your devices once the change is done.

Error messages

Your switch is still in progress

If your upgrade is taking longer than usual (more than an hour), you will see this screen, it offers you the option to Try Again or to contact Xfinity for assistance:

Failed to complete switch

If your upgrade fails, you’ll see this screen:

You have the option to:

• Try Again.
• Contact us for assistance.

There’s an issue with your account

If an issue with your account causes the upgrade to fail, you'll see this screen:

You'll have the option to:

• Try Again.
• Contact us for assistance.

Ineligible to switch

If you have one or more inactive lines on your account, this can cause the upgrade to fail. You will see this screen:

They'll have the option to:

• Try Again.
• Contact us for assistance.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.