Global Travel Pass allows you to pay a daily flat rate for data when you travel in over 215 countries. This pass includes 5 GB of high-speed data per day.
After 5 GB of data is used, data is available at 3 Mbps speeds until a new pass is started. With 3 Mbps, you can still check email, browse online, send messages, and more. The data you use while abroad will not count toward your By the Gig or Unlimited data option.
Note: For the first 45 days after activation, you can only make calls to the United States, Canada, Mexico, and within any country you are visiting. After this period, you'll be able to call any country worldwide.
FAQs
How does Global Travel Pass work?
Your Global Travel Pass session starts when you use data while in a covered country. Each active session covers a 24-hour period.
How will I know when my Global Travel Pass starts and ends?
We will send you a free text message letting you know that your pass is active. The session lasts for 24 hours. A new active session will start automatically if you use data after your current session expires.
Example: If Global Travel Pass is activated at 7:00 a.m. on May 15, it stays valid until 6:59 a.m. on May 16.
How do I add Global Travel Pass to a line?
To add Global Travel Pass to any phone line on your account through the Xfinity app:
- Sign in to the Xfinity app.
- Click the Services tab.
- Select the Mobile lines and data usage located within the Mobile services card.
- Choose the phone line you’d like to add the Global Travel Pass to.
- This takes you to the line details screen.
- Scroll to the Plan Features section, click Get Global Travel Pass, and go through the prompts.
- You will get a confirmation screen once you have successfully added Global Travel Pass.
- Make sure your device is enabled for data roaming.
- You must do this through your device’s settings.
To add Global Travel Pass to any phone line on your account online:
- Sign in to your Xfinity Mobile account.
- From the Activity page, choose the phone line you would like to add the Global Travel Pass to.
- This takes you to the line details screen.
- Scroll to the Plan Features section, then click Plan your trip in the section called International Travel.
- Choose Get Global Travel Pass and go through the prompts.
- You will get a confirmation screen once you have successfully added Global Travel Pass.
- Make sure your device is enabled for data roaming.
- You must do this through your device’s settings.
If you want to add Global Travel Pass to more than one phone line on your account, you can go back and repeat these steps for each line. Remember, your pass will not be active until you use your phone abroad while in a covered country.
How much does Global Travel Pass cost and how will I be charged?
Global Travel Pass is $10 per day per line in over 215 covered destinations.
Once you have added Global Travel Pass to a line and international roaming is enabled, you will only be charged once the pass has started. To start an active travel pass session, just use data while in a covered country.
On our latest price plan, customers with unlimited data (either Premium Unlimited or Unlimited) have:
- Unlimited calls and texts to and from the United States, Mexico, and Canada included.
- Unlimited data when traveling in Mexico or Canada included.
What if I did not get a Global Travel Pass before travel?
When your device is enabled on an international network, you will get a text message letting you know if the country is eligible for a Global Travel Pass. If it is, you will be prompted to call 1-720-728-5462 toll free to add a pass or get details of the costs of data. If the country is not eligible, you will just receive an alert with details of the cost of data.
Which countries are covered by Global Travel Pass?
Global Travel Pass is currently available in over 215 destinations. You will automatically be charged pay-as-you-go rates in countries where Global Travel Pass is not available.
Are cruise ships or airplanes covered by Global Travel Pass?
No. Global Travel Pass does not cover usage on cruise ships or airplanes, but you can still pay as you go to use data while aboard. To view rates, go to our international rate search and type in “Cruise Ships” or "Aircraft Service."
What happens if I travel to multiple countries during an active Global Travel Pass session?
You can travel to any other country covered by Global Travel Pass during your 24-hour active session, and you will only be charged once. If you travel to a country that is not covered by Global Travel Pass during an active session, you will be charged the pay-as-you-go rate for that country.
What happens if I remove Global Travel Pass from a line?
Removing Global Travel Pass from a line during an active session prevents a new pass from starting. You can remove Global Travel Pass at any time to pay as you go for data while abroad. Your pass does still stay active for the full 24 hours even if it has been removed during an active session.
Do I need to remove Global Travel Pass when I return home?
You do not need to remove Global Travel Pass once you return home. You will only be charged for a pass during an active session when you use data abroad. Global Travel Pass can stay on your line until you are ready to use it the next time you travel internationally! You can always remove Global Travel Pass at any time through your account online or through our app.
If I have used the maximum data allowance for Global Travel Pass, can I get more?
You get 5 GB of high-speed data per pass. Once this limit is reached, data is available for use at 3G speeds until a new pass starts. If you need to use a lot of data while abroad, connecting to WiFi can give you faster speeds.
Can I add Global Travel Pass to my tablet or smartwatch with Xfinity Mobile?
No. At this time, Global Travel Pass can only be added to mobile phone lines.
Will I be charged roaming data charges while connected to WiFi?
Some Apple and Android devices can enable their WiFi Calling feature to make free international calls from anywhere in the world where WiFi is available.
Can I add Global Travel Pass if I have Comcast Business Mobile?
Yes, Global Travel Pass can be added to your plan for $10 per day per line if the eligibility criteria below is met:
- The mobile line is active in the billing system and being billed.
- The account is in good standing (i.e., not past due, not on a repayment plan).
- The mobile line must have made domestic calls prior to ordering Global Travel Pass (WiFi calling excluded).
Global Travel Pass is included for all Comcast Business Mobile customers with Unlimited Intro, Unlimited Premium, or Unlimited Premium Flex.
How can I add Global Travel Pass to a line if I have Comcast Business Mobile?
If you are a Comcast Business Mobile customer, you can add Global Travel Pass via My Account:
- Sign in to My Account.
- Scroll down and select Comcast Business Mobile.
- Select Activity and select the line that you would like to make changes to. This will take you to the Line Details.
- Once you’re on the Line Details screen, scroll to the Other Services category, then select Plan your trip in the section labeled International Travel.
- Click Get Global Travel Pass and follow the prompts.
- You’ll see a confirmation screen once you’ve successfully added Global Travel Pass.
- If you want to add Global Travel Passs to more than one phone line on your account, you can go back and repeat these steps for each line.