Xfinity wants you to love your Xfinity Mobile service. If you're not satisfied, you can return an eligible device and cancel service for a refund within 14 days of your device delivery date or in-store purchase date.
If you purchased a device as a replacement on an existing line or as an early upgrade, you can exchange the device, but you can’t return it for a refund.
Return a device for a refund
To receive a refund, return the device in like-new condition with all included items, such as:
- The box
- SIM card
- Battery (if included)
- Charger (if included)
- Manual and accessories
Missing items or device damage may affect your refund.
Restocking fee
Most returned or exchanged devices have a $35 restocking fee, which will be deducted from your refund.
There is no restocking fee for accessories.
Service refund
If you cancel service within 14 days of your device delivery date or in-store purchase date, you may receive a refund for:
- Xfinity Mobile service charges
- Taxes
- Data charges
- International long-distance charges
- Roaming charges
To start a return online, see Return or exchange my mobile device and accessories.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
