Learn what you can do with the Xfinity app. (You can download the latest version from Apple App Store or Google Play.)

Eligibility

The Xfinity app is available for all Xfinity Voice, TV and Internet customers (not including Xfinity Prepaid Internet service). Depending on the line of service, gateway model, Bridge Mode status or modem you have, the available app features will vary.

Device Requirements

Supported mobile operating systems:

iOS 14 or later.
Android 7.1 or later.
Note: Windows and Amazon phones are not supported.

Xfinity App Functions

Do any of the following with the Xfinity app:

Manage Your Account

Manage Billing:
- See your bill.
- Make a payment.
- Manage your billing preferences.
- Store payment methods.
- Sign up for Paperless Billing or automatic payments.
- See scheduled payments.
Manage Identity:
- Change your display name.
- See your account number, address, email addresses, security PIN and Xfinity Voice number(s).
Manage Security:
- Update your password.
- Enroll in two-step verification.
- Review recent sign-ins.
- Manage your linked accounts.
Manage Plan:
- Review your plan details.
- Access offers to make changes.
- See Internet Usage Meter.
Manage Appointments:
- See date and time of appointment.
- Reschedule or cancel repair appointments.
- Find Xfinity Store locations in your area and get directions.

Help & Support

Access help and support articles and modules.
Access Xfinity Assistant.
Find out if there's an outage in your area.

Note: The following features are not available to Xfinity TV/Voice only customers (not subscribed to Xfinity Internet) or Xfinity Internet customers with leased Xfinity Wireless Gateways (XB2) and Xfinity xFi Gateways (XB3 and higher) in Bridge Mode.

Activate and Pair Your Devices

Activate your xFi Gateway or owned modem.
Activate xFi Pods (for xFi Gateways only).
Pair your Xfinity Cameras.
Link your Works with Xfinity devices.

Note: If you have Xfinity Cameras or Works with Xfinity devices, you can onboard, view and manage these devices from Security. Xfinity Home is required to link Works with Xfinity devices. If you’re a non-xFi customer, Works with Xfinity devices that use Zigbee can only be linked using the Xfinity Home app.

Manage Network and Troubleshoot

See devices and connections status.
Access Xfinity Camera settings.
View live and recorded videos.
- Recorded video is only available for customers with 24/7 Recording.
Control your linked Works with Xfinity devices.
Test connections to your devices.
Troubleshoot and restart your gateway/modem.
Troubleshoot your Xfinity video devices.

To learn more about the Xfinity Internet features available to you in the Xfinity app, see the section that applies to your home network below.

Leased xFi Gateway:

Customer-Owned Modem:

Activating your own modem using the Xfinity app.

Managed WiFi:

Xfinity App Features for Managed WiFi Customers.

Additional Information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

Have a quick question? Ask Xfinity Assistant.