Whether you're new to Xfinity or a long-time customer, the Xfinity app makes it simple to manage your services, stay connected, and get support — anytime, anywhere.

With the Xfinity app, you can:

Get 24/7 real-time support for quick troubleshooting
Check for outages and get instant updates
Pay your bill and manage payment options
View your plan details and make changes anytime
Activate and manage devices with just a few taps

Get started

Download the free Xfinity app or simply scan the QR code with your smartphone to get started.

QR code

Works with:

Apple (iOS 15.0 or later)
Android (7.1 or later)

Doesn’t work on Windows and Amazon phones.

Who can use the app

All Xfinity customers can use the app, except those with Xfinity Prepaid Internet. To use the app, sign in with your primary Xfinity ID.

The features you see in the app may be different depending on your type of service, modem or gateway, and Bridge Mode settings

Trouble opening the app?

If you’re an Xfinity Mobile customer having issues accessing the Xfinity app, it might be because your phone has more than one SIM card. To fix it:

Make Xfinity Mobile your main SIM, or
Sign in with the primary user’s Xfinity ID.

Need help for your phone? Check out these links:

Apple: Select your device, then click Set default line for voice, messages, and data
Google: Set default SIM for data, calls, and text messages
Samsung: Set up your primary SIM

If you're using the app on your Xfinity Mobile device, you can still do a few things without signing in:

Check your data plan and usage
See features for your line
Read Help & Support articles
Turn on Number Lock

It can take up to 10 minutes after activation for this to be available. To get the full app experience, sign in with the primary user’s Xfinity ID.

What you can do in the app

The Xfinity app puts everything you need at your fingertips. Each tab is designed to help you manage your services quickly and easily. Here’s what you’ll find:

Overview tab

Manage your account
View, reschedule, or cancel appointments
Find Xfinity Retail Stores
Chat with Xfinity Assistant for help

Services tab

See your services
Check data usage
Manage Xfinity Mobile lines
Troubleshoot common issues

WiFi tab

View WiFi details and equipment
Troubleshoot connection issues
See and manage connected devices
Find Xfinity WiFi hotspots

Security tab

Watch live and recorded videos from your Xfinity Camera
- Recording only works with 24/7 Video Recording services
Control smart home devices
Check your Advanced Security status

Account tab

Manage your Xfinity ID and password
View and pay your bill
Change your Xfinity plan
Activate new devices
Change your notification, security, and privacy settings

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.