This article provides an overview of the Xfinity app (Apple App Store or Google Play).

The Xfinity app is available for all Xfinity Internet customers (not including Xfinity Prepaid Internet service). Depending on the Gateway model or modem you have, the available app features will vary.

xFi Customers Who Rent an xFi Gateway

If you rent an xFi Gateway, learn more about Getting Started with xFi for details on setting up your service with the Xfinity app. Once your Gateway is installed, you can use the app to personalize your home network, secure your network and troubleshoot your WiFi connection. For more details on all the available features, see our xFi features article.

Customers Who Use Their Own Modem

If you own a compatible modem, you can use theXfinity app to activate your service. Learn more about activating your own modem using the Xfinity app.

Once the modem is installed, you can use the Xfinity app to check on the status of your modem, restart your modem to troubleshoot connectivity issues, run a device speed test, access Xfinity Assistant by selecting the speech bubble on the top-right corner, and access Account by selecting the Account icon on the top-left corner of the home screen.

From Account, you can view your bill, manage your Xfinity plan, activate a new Internet device (Gateway or modem), review privacy policies and explore help and support forums.

Customers Who Rent a Non-xFi Gateway

If you rent a non-xFi Gateway, you have access to all the same features as customers with their own modem; however, if you need to activate your Gateway, the Xfinity app will redirect you to xfinity.com/activate. To learn more about how to activate your non-xFi Gateway, see our instructions for Activating your equipment online.

Note: Advanced Security must be activated through the Xfinity app.