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Customer Experience

Xfinity Customer Care Update from Tom Karinshak

Customer Experience

Thank you!

After a year of unimaginable challenges, I wanted to take a moment to thank you for your business and for placing your trust in us. We know you are counting on us to stay connected, protected, and entertained – and we do not take for granted the central role we play in your everyday life.

Get Help or Troubleshoot with Xfinity Assistant

It’s probably no surprise to hear that now, more than ever, more people are leaning on contact-less, digital options for quick and effective support and troubleshooting. This year alone more customers than ever used Xfinity Assistant to ask a question, troubleshoot an issue, or get help with their services. More than 80% of customers who used Xfinity Assistant had their questions answered without having to connect to a live agent. But, if for some reason Xfinity Assistant can’t resolve an issue, it will connect you with a live agent who can. This is just one of the many ways you can reach out to us for support. Visit Contact Us for more options.

Optimize Your Connection

With so many of us continuing to learn and work from home, I also wanted to share a few resources we have pulled together to help you optimize, manage, and safeguard your connection:


Tell Us How We’re Doing

We work hard to earn your business every day with products and services that are reliable, helpful, and easy to use. Whether you’ve had a delightful experience, or one that fell short of expectations, your feedback helps to shape the products, services, and experiences we provide. To share your thoughts, I encourage you to contact me and tell me what you like and ways we can improve. Thank you again for your business and for trusting us to deliver the services you depend on.

Tom Karinshak

Executive Vice President and Chief Customer Experience Officer, Comcast Cable

The Xfinity Customer Commitment

The Xfinity Customer Commitment

We're on a mission to respect our customers' time, simplify their experience, and make it right if we fall short. Because we should fit into their lives. Not the other way around.

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