Member support

Your time is valuable, so we’ve built these options for quick and effective support and troubleshooting.

Find answers

Visit our support page for help and support with your questions.
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Xfinity app

Manage your home network and connect devices easily.
Download the app

Xfinity Store

Find an Xfinity Store near you.

 

Locate a store

Appointments

Learn how to schedule or change a technician appointment.
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Call us

Give us a call at 1-800-XFINITY

 

Contact us

Need more help?

Xfinity Assistant can help with troubleshooting without calling.
Ask Xfinity Assistant
Thank you for being an Xfinity member

A message from Tom Karinshak, President and Chief Customer Experience Officer 

 

We know you count on us to stay connected, protected, and entertained – and we do not take for granted the central role we play in your everyday life.

 

We work hard to earn your business every day with products and services that are reliable, helpful, and easy to use. Whether you’ve had an experience you love, or one that fell short of expectations, your feedback helps to shape the products, services, and experiences we provide. To share your thoughts, I encourage you to contact me and tell me what you like and ways we can improve. Thank you again for your business and for trusting us to deliver the services you depend on.

 

Tom Karinshak

President, Customer Experience & Strategy Operations at Comcast

Contact me

 

 

 

 

 

 

 

 

 

What our members have to say

Don’t just take our word for it — read what Xfinity members have to say about their experiences.

Employees who care

“I upgraded my service online but had a question about equipment so I called and was connected to Cotavia.  She answered all of my questions. She also helped me find more value with my plan! Not only that, she was able to show me how switching to Xfinity Mobile would save me money, so I switched. Because of this type of service I will remain with Xfinity.”

A model for customer service

“Lisa in Fort Collins, Colorado has gone out of her way to help my handicapped brother straighten out his Xfinity account. I cannot imagine a more pleasant person to deal with, or one who genuinely conveys a desire to help. I would like to commend her for her refreshingly exceptional and caring attitude. She is a model of what customer service should be, and is a very positive asset to your company.”

Keep up the good work!

“Your company is always finding ways to give back to customers, very generous with loyalty perks and has good service. I like the texts I receive when there are reported outages. As a senior citizen, my phone is an important line of communication for all contacts.”

Submit a compliment

More reasons to love Xfinity

 

 

 

 

 

 

 

 

 

 

 

Enjoy the most reliable WiFi vs. T-Mobile, Verizon, and AT&T

 

 

 

 

 

 

 

 

 

 

 

 

Freely connect on the go with millions of Xfinity WiFi hotspots

 

 

 

 

 

 

 

 

 

 

 

Stay safe online with Advanced Security features
Most reliable WiFi claim based on Opensignal Awards USA: Fixed Broadband Experience Report, May 2025. Results with our best equipment. Advanced Security features included with an Xfinity Gateway.

 

 

 

 

 

 

 

 

 

The Xfinity Customer Commitment

We're on a mission to respect our customers' time, simplify their experience, and make it right if we fall short. Because we should fit into their lives. Not the other way around.

Learn more