If you decided to cancel your Xfinity services, you may have questions. Below are FAQs.
If you’re moving to a new address, you can transfer your Xfinity services. Just tell us a bit about your move, and we’ll take care of the rest!
FAQs
How do I pay my final bill?
Depending on your account, your final bill may include items not featured on previous bills, like prorates, equipment charges, or early termination fees. You can pay your bill as you would normally, through our self-service options or by contacting us.
Xfinity Home customers on an Equipment Installment Plan must pay any remaining balance for their equipment when disconnecting services.
How do I return my rental equipment?
Returning your equipment is free and easy! Learn more about returning your equipment.
You may see charges on your final bill for any rental equipment you haven't returned.
What happens to my Xfinity email?
As a former Xfinity customer, you can still use your Comcast.net email address if you logged into your email account during the 90 days prior to disconnecting your service. Your email account will stay active as long as you access it at least once every nine months. Learn more about using your Comcast.net email address after disconnecting.
What happens to any TV shows or movies I purchased through Xfinity?
If you disconnect all of your Xfinity services, you can watch purchased titles using Xfinity Stream (xfinity.com/stream) and the Xfinity Stream app. You’ll need your primary Xfinity ID and password to use the Xfinity Stream app. Learn more about On Demand Purchases.
Can I still access Xfinity WiFi Hotspots?
If you’re keeping or adding Xfinity Mobile service, you can use any Xfinity WiFi Hotspot. If not, you can still connect to “featured” hotspots. You can find them using the hotspot map or the Xfinity WiFi Hotspots app. Learn more in the Xfinity WiFi Hotspots overview.
What to know if I’m owed a refund?
About four to six weeks after you disconnect and return your Xfinity-owned equipment, we'll try to refund any credit balance on your account to the last payment method on file.
If we cannot process an automatic refund to your last payment method, you’ll get an email on how to claim the refund digitally at xfinityrefunds.com. Go to Claim a refund online to learn more.
Don’t worry — if we don’t have your email address or you don’t act on the email within 15 calendar days, you’ll get a prepaid card in the mail in seven to 15 business days instead.
This same process also applies if you cancel a pending installation order and have a credit balance on your account.
What if I want to keep my Xfinity Mobile service?
You’ll see new service fees for unlimited talk and text on your Xfinity Mobile account. When the Xfinity Mobile primary account holder doesn’t have Xfinity Internet, Voice or TV, there's a $25 monthly fee per account if you have the latest price plan. If you’re not on our latest plan, you’ll see a $25 per month fee per line on future Xfinity Mobile bills.
What if I changed my mind and would like to restart Xfinity service?
Restarting your Xfinity service is fast and easy — simply look at offers online or contact us for more information.
Additional information
Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.