We won't be the same without you, but if you really want to cancel your service with Xfinity Mobile, here's how.

Your Xfinity Mobile number can go with you

If you're leaving Xfinity Mobile for another carrier, you can just start your service with your new carrier. Nothing else to do. When you transfer your number, your Xfinity Mobile service will automatically be canceled.

Don't cancel while transferring a number

If you're transferring your number, don’t cancel your Xfinity Mobile service before activation with your new carrier. It will stop the transfer request and forfeit your number.

Note: If you want to completely deactivate your service and are not transferring to another carrier, contact us.

How do I transfer my phone number from Xfinity Mobile to another carrier?

Note: If you need to unlock your Xfinity Mobile phone, so it can be used with another carrier, see how to unlock your Xfinity Mobile phone.

Request an Xfinity Mobile security PIN

When you contact your new phone carrier to transfer your number, they'll ask for an Xfinity Mobile security PIN. You may also hear this referred to as a “transfer” or “port out” PIN.

Here's how to request your security PIN:

Sign in to your Xfinity Mobile account and go to the Devices tab.
Select the device associated with the phone number you want to transfer to a new carrier.
Scroll down the page to Transfer your number, cancel this line.
Select Learn More.
Select an active line, so we can send you a text message with your security PIN.

The same security PIN can be used to transfer any phone number on your Xfinity Mobile account. It will expire in five days.

Contact your new carrier

Once you tell your new carrier you're transferring a number from Xfinity Mobile, you don't have to call us to cancel. When activation with your new carrier is completed, we’ll automatically cancel your Xfinity Mobile service for that line.

Need additional support from us? Chat with an agent.

After you've canceled service

If you cancel an Unlimited data option line, data charges for the line you are canceling will be pro-rated based on where you are in your current bill cycle. We don't pro-rate By the Gig data charges.

If you've canceled your Xfinity Mobile service and still owe a balance on your device payment plan, you have a couple options:

Pay off the device in full, then contact us to unlock it. This is required if you plan to bring your device to your new carrier.
- Learn more about unlocking an Xfinity Mobile device.
Continue with the remaining monthly device payments, as long as you maintain Xfinity Internet, Xfinity TV, or Xfinity Voice service.
- If you cancel all Xfinity services, the remaining balance on your device will be due with your final Xfinity Mobile bill.