How to Cancel, Pause, or Move your Xfinity Services

Looking to make a change?
We're here to help.

We’d love to make your Xfinity service work better for you. If you need to cancel, call us at 1-800-934-6489, schedule a call or visit an Xfinity Store.

It's easy to adjust your service

Move your service

Moving with Xfinity is as easy as 1-2-3. Transfer your Xfinity services to your new home.

Save on your bill

Visit your account to see how you can save big with our all-in internet plans or make changes to your service to lower your bill.

Pause your service

Learn how to put your services on a temporary hold or suspend your service while on active military duty.

Keep your number when you cancel mobile service

Make sure you don't lose your number when you switch your service. Transfer your number before you cancel Xfinity Mobile.

See flexible payment options

If you're a residential member and have a past-due balance, you may be eligible to pay it off in monthly installments while keeping your Xfinity Services active.

Update service when the account holder has passed away

We’re sorry for your loss. You can cancel or transfer the account to a new owner.