How can we help you?

Move service, lower your bill, or troubleshoot a connection issue. You can stay with Xfinity, or cancel services here.

Moving or need to pause your service?

Plan your move

It’s easy to take your services with you when you move.

Put your services on hold

Place a temporary seasonal hold on your home while you are away.

Update services when an account holder passes away

Cancel an account or transfer it to a new owner because the original account holder has passed away.

Suspend your service while on active military duty

Pause your service in the event of military deployment or location transfer

Having trouble with your connection?

Need to save money?

Want to change something about your plan?

Cancel by phone

Speak with an agent and they’ll help you find ways to lower your bill, or cancel your Xfinity service.

Schedule now

Chat with support

Our live support team can help you find ways to lower your bill, or cancel your Xfinity service.

Chat now

Cancel service online

While we work on updating this experience, you can cancel multiple services but must keep at least one active. If you have only one service, it cannot be canceled online at this time.

Cancel in store or mail your cancellation request

You can visit a local Xfinity Store to cancel your Xfinity service in person. Find a store.

Or, you can send a letter with your first and last name, service address, account number, and phone number to:
Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA

Looking to change or cancel NOW Internet? Click here to learn how to cancel or change your NOW Internet.