Simple ways to save, change, or cancel your Xfinity service
It’s easy to take your services with you when you move.
Place a temporary seasonal hold on your home while you are away.
Cancel an account or transfer it to a new owner because the original account holder has passed away.
Pause your service in the event of military deployment or location transfer
We can help you troubleshoot your connection with expert tips
Get the Xfinity App for real-time help and support
See if you qualify for ACP to get a credit for up to $30/mo on your internet and mobile services
If you are a residential customer and have a past-due balance, you may be eligible to pay it off in monthly installments while keeping your Xfinity services active.
Looking to keep your internet service but cancel your TV package? Or want to change your internet speed? Explore your options to get the most out of your Xfinity services.
Switch to Xfinity Mobile and get 2 Unlimited Intro lines for only $30/mo per line.
If you’d still like to cancel, we’ll help make it easy
Cancel in store or mail your cancellation request
You can visit a local Xfinity Store to cancel your Xfinity service in person. Find a store
Or, you can send a letter with your first and last name, service address, account number, and phone number to:
ATTN: Service Change Requests
1701 JFK Blvd.