A payment arrangement lets you choose a date to pay your past-due balance, so you can keep using your Xfinity services. If you're eligible, you'll see the payment plan option when you sign in at xfinity.com.
Before you start, remember:
- You may be able to pick your payment date and add a payment method later.
- You won’t be able to watch Xfinity On Demand or buy pay per view (PPV) until your payment goes through.
- If you cancel the arrangement or your payment fails, your service will be interrupted until you pay the full past-due balance.
Setting up a payment arrangement
When you log in to your account, you might see a message about flexible payments. Follow these steps to explore your options:
- Select Chat for options to open Xfinity Assistant.
- Select Billing and payments.
- Type “Explore flexible payment options."
- If you're eligible, Xfinity Assistant will show your options.
- If a payment arrangement is available, select it to continue.
- Pick a payment date for your arrangement.
- If you’re adding a payment method later, choose a date and click Submit.
- Depending on the date you select, a scheduled payment may be needed.
- A new tab may open. Do not close the original tab. You will need to return to it after making a payment.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.