Learn how to resolve the Xfinity X1 and Flex error message, RDK-03117.

"Please give us a minute...
There seems to be a connection issue here. Sorry about that. We'll try and resolve the issue on our side. In the meantime, please check that your Gateway connection is tightly secured. If the problem persists, try restarting your Gateway.

RDK-03117"

RDK-03117 Error screen

You may receive this error due to a service outage. You can check for local Comcast outages by visiting the Status Center.

Following these steps often resolve the issue resulting in the RDK-03117 error:

Check the connections on your Gateway and those to the wall to ensure they are "finger tight." Restart your Gateway by unplugging it from the power outlet, wait 15 seconds and plug it back in.
Once Internet connectivity has been restored, proceed to the TV Box that is experiencing the error.
Restart the box by unplugging it from the wall and wait 15 seconds to plug it back in. Once the restart is complete check to see if the error message is still being presented.
It may take up to four hours for this issue to be resolved. If you continue to experience issues after that time, please Contact us using the method that is most convenient for you.