Video error messages are a result of occasional system and account issues. These messages give a simple overview of what might have happened and what is the simplest solution you can do to resolve the issue yourself. We suggest that you follow these solutions to keep from the inconvenience of having to contact us for resolution. These common solutions are what we have used to resolve the issue that is resulting in the error. Any solution attempts before contacting us will save you time and potentially get you back to enjoying your entertainment experience.
When this error occurs, you’ll see the following message:
"Something’s not working. Sorry about that. We’ll have this fixed shortly so please try again later. RDK-03117.”.
Common solutions
You may receive this error due to a service outage. You can check for local Comcast outages by visiting the Status Center.
Following these steps often resolve the issue resulting in the RDK-03117 error:
- Check the connections on your Gateway and those to the wall to ensure they are "finger tight." Restart your Gateway by unplugging it from the power outlet, wait 15 seconds and plug it back in.
- Once Internet connectivity has been restored, proceed to the TV Box that is experiencing the error.
- Restart the box by unplugging it from the wall and wait 15 seconds to plug it back in. Once the restart is complete, check to see if the error message is still being presented.
- It may take up to four hours for this issue to be resolved. If you continue to experience issues after that time, please Contact us using the method that is most convenient for you.
Next steps
Occasionally we do experience issues that might take some additional time to resolve. If you continue to experience the same issue(s) after four hours, please utilize the Xfinity Assistant 24/7 for additional help and to chat with an agent.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.