Video error messages are sometimes caused by system and account issues. These messages give a brief overview of what might have happened and what you can do to fix the issue yourself. Trying these solutions may keep you from having to contact us for help. These solutions are the same ones we use to fix the issue.
When this error occurs, you’ll see the message below:
"Something’s not working. Sorry about that. We’ll have this fixed shortly so please try again later. RDK-03117.”
Common solutions
You may get this error due to a service outage. You can check by going to the Outage Map.
Following these steps often fix the issue causing the error:
- Check the connections on your gateway and those to the wall to make sure they are "finger tight." Restart your gateway by unplugging it from the power outlet, wait 15 seconds and plug it back in.
- Once internet connectivity is restored, go to the TV Box that is having the error.
- Restart the box by unplugging it from the wall and wait 15 seconds to plug it back in. Once the restart is done, check to see if the issue is fixed.
- It may take up to four hours for this issue to be resolved. If you continue to have issues after that time, contact us.
Next steps
If you continue to have the same issue after four hours, use Xfinity Assistant 24/7 for more help and to chat with an agent.
Additional information
Visit our Online Support Center to find common solutions.
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Need additional support? Ask Xfinity Assistant.