When this error occurs, you'll see the following message on your device:
- "This Program Is Unavailable. It may have been moved, expired, or is no longer a part of your subscription. We have been notified of this situation and are working to correct it. Please make another selection. We apologize for any inconvenience."
Next steps
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.