This article provides instructions on resolving the "XRE - 09017" error, which occurs while trying to pair your remote control with Xfinity X1.
Steps to resolve issue
When this error occurs, you will see the following message:
- "Unable to Play Video. We have run into a problem."
First, try pairing your remote control again. Then, double check to see if the batteries in your remote are working and replace them, if necessary.
To resolve the issue, you may need to restart your X1 TV Box.
If you continue to experience issues, please visit our Discussion Forum Community from any Internet-connected device. Chances are, your question has already been asked and answered. If not, post your question and get answers from Comcast employees and/or customers like you.
Or, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
