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You may be eligible for up to $30/month towards your Internet and mobile services
What is the Affordable Connectivity Program?
How to apply for this benefit
To apply for the ACP benefit, simply follow these steps below. Depending on your choice of Internet services, your steps will be different.
If you have both Xfinity Internet and Xfinity Mobile services, the ACP benefit will first be applied to the Internet portion of your bill. Any remaining ACP benefit will be applied to Xfinity Mobile service.
- Check eligibility for ACP. Complete the National Verifier form
- Sign up for Xfinity Internet service. Shop Xfinity Internet
- Complete the Xfinity ACP enrollment form to receive your credit. For this step, you'll need the application ID you received from the National Verifier when you were approved. Start ACP enrollment
Expect to hear a status update from us within 48 hours of applying for ACP.
- Check eligibility for ACP. Complete the National Verifier form
- Apply for Internet Essentials at InternetEssentials.com or call 855-8-INTERNET.
- Complete the Xfinity ACP enrollment form to receive your credit. For this step, you’ll need the application ID you received from the National Verifier when you were approved. Start ACP enrollment
Expect to hear a status update from us within 48 hours of applying for ACP.
- Check eligibility for ACP. Complete the National Verifier form
- Sign up for Xfinity Prepaid Internet service at an Xfinity Store or by visiting xfinityprepaid.com
- Once you’ve confirmed eligibility, please call 844-963-0288 to enroll in ACP through Xfinity and have your ACP credit applied to your Xfinity Prepaid Internet service. For this step, you’ll need the application ID you received from the National Verifier when you were approved.
Expect to hear a status update from us within 48 hours of applying for ACP.
Am I eligible for this benefit?
Frequently asked questions
To qualify, a member of your household must meet at least one of the following criteria:
- Qualifies for the federal Lifeline program, including:
- Medicaid
- SNAP
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance
- Veterans and Survivors Pension Benefit
- Tribal Programs for Residents for Qualifying Tribal Lands
- Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision
- Has an income that is at or below 200% of the federal poverty guidelines
- Received a federal Pell Grant in the current award year
In order to confirm your eligibility for ACP, we will have to share certain qualifying information about you with the Federal Government.
First, confirm your ACP eligibility with the National Verifier and get connected to Xfinity Internet and/or Xfinity Mobile services. Once your services are connected and your eligibility is confirmed, follow the steps below to enroll in ACP through Xfinity. Please note: For the enrollment process, you’ll need the application ID you received from the National Verifier so be sure to keep that on hand.
If you’re an Xfinity Internet or Internet Essentials customer, complete the Xfinity ACP online enrollment form to have your ACP credit applied to your Internet service.
If you’re an Xfinity Prepaid Internet customer, please call 844-963-0288 to complete your enrollment and have your ACP credit applied to your Xfinity Prepaid Internet service.
If you’re an Xfinity Mobile customer who does not have Internet service through Xfinity, please call 844-389-4681 to complete your enrollment and have your ACP credit applied to your Xfinity Mobile service.
ACP applies to monthly charges for Xfinity Internet and Internet Essentials service and leased Internet equipment, 30-day refills for Xfinity Prepaid Internet service, and Xfinity Mobile data usage and service fees. Qualified households will receive a total credit of up to $30/month towards these services or up to $75/month for qualified households within Tribal lands. The amount of the credit depends on the rate for the services selected.
If you have both Xfinity Internet and Xfinity Mobile services, the ACP benefit will first be applied to the Internet portion of your bill. Any remaining ACP benefit will be applied to Xfinity Mobile services.
The ACP credit cannot be used for unlimited Internet data plans, Internet data overage charges, 7-day refills or purchase of the modem for Xfinity Prepaid Internet service, Xfinity Mobile device payments, Xfinity Mobile Protection Plan, taxes and fees, or any non-Internet or non-mobile Xfinity products or equipment, including Xfinity TV, Xfinity Voice, and Xfinity Home. The following types of customers cannot apply their ACP credit toward Internet service:
- Customers who receive Internet service provided to them by their residential building through Xfinity Communities or Xfinity On Campus and do not have an individual Xfinity account with upgraded Internet services
- Customers whose Internet account is in voluntary seasonal suspend status
- Customers whose Internet Essentials service is provided through an organization or school sponsored program
Any of the above mentioned customers who qualify for ACP can enroll in ACP and apply their credit toward their Xfinity Mobile service by calling 1-844-389-4681.
You may be de-enrolled from ACP through Xfinity for various reasons, including the following:
- If you no longer meet the eligibility requirements of ACP.
- If you notify another service provider that you wish to transfer your ACP benefit to them from Xfinity.
- If you request to be de-enrolled from ACP through Xfinity.
- If the monthly cost of your Internet service is entirely covered by the ACP benefit and you have not used the service at least once in the past 30 days.
- If you are an Xfinity Prepaid Internet customer and you do not refill your 30-day service within the required time period.