ACP is a longer-term replacement for the federal Emergency Broadband Benefit (EBB). It was designed to help lower-income households connect to the Internet and stay connected. The Program provides eligible customers of participating broadband providers up to a $30/month ($75/month for Tribal lands) credit toward Internet and mobile services for the duration of the program. It will last for as long as the Federal Government funds the Program, which is expected to be several years. The amount of the credit depends on the rate for the services selected.

To qualify, a member of your household must meet at least one of the following criteria:

• Qualifies for the federal Lifeline program, including:

• Medicaid
• SNAP
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance
• Veterans and Survivors Pension Benefit
• Tribal Programs for Residents for Qualifying Tribal Lands

• Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision
• Has an income that is at or below 200% of the federal poverty guidelines
• Received a federal Pell Grant in the current award year

In order to confirm your eligibility for ACP, we will have to share certain qualifying information about you with the Federal Government.

You will be eligible for an ACP credit for so long as you continue to qualify for the Program. The federal government may periodically seek to confirm continued eligibility. The Program will last for as long as the Federal Government provides funding which is expected to last several years. Enrolled customers will be notified at least 30 days before the Program ends.

First, confirm your ACP eligibility with the National Verifier and get connected to Xfinity Internet and/or Xfinity Mobile services. Once your services are connected and your eligibility is confirmed, follow the steps below to enroll in ACP through Xfinity. Please note: For the enrollment process, you’ll need the application ID you received from the National Verifier so be sure to keep that on hand.

 

If you’re an Xfinity Internet or Internet Essentials customer, complete the Xfinity ACP online enrollment form to have your ACP credit applied to your Internet service.

 

If you’re an Xfinity Prepaid Internet customer, please call 844-963-0288 to complete your enrollment and have your ACP credit applied to your Xfinity Prepaid Internet service.

 

If you’re an Xfinity Mobile customer who does not have Internet service through Xfinity, please call 844-389-4681 to complete your enrollment and have your ACP credit applied to your Xfinity Mobile service.

ACP applies to monthly charges for Xfinity Internet and Internet Essentials service and leased Internet equipment, 30-day refills for Xfinity Prepaid Internet service, and Xfinity Mobile data usage and service fees. Qualified households will receive a total credit of up to $30/month towards these services or up to $75/month for qualified households within Tribal lands. The amount of the credit depends on the rate for the services selected.

 

If you have both Xfinity Internet and Xfinity Mobile services, the ACP benefit will first be applied to the Internet portion of your bill. Any remaining ACP benefit will be applied to Xfinity Mobile services.

At this time, we are not participating in the device subsidy program associated with ACP. Our focus is to provide broadband connectivity across all tiers of Internet service for as many eligible customers as possible. Our low-cost computer program through Internet Essentials is still available to new IE customers.

The ACP credit cannot be used for unlimited Internet data plans, Internet data overage charges, 7-day refills or purchase of the modem for Xfinity Prepaid Internet service, Xfinity Mobile device payments, Xfinity Mobile Protection Plan, taxes and fees, or any non-Internet or non-mobile Xfinity products or equipment, including Xfinity TV, Xfinity Voice, and Xfinity Home. The following types of customers cannot apply their ACP credit toward Internet service:

 

• Customers who receive Internet service provided to them by their residential building through Xfinity Communities or Xfinity On Campus and do not have an individual Xfinity account with upgraded Internet services
• Customers whose Internet account is in voluntary seasonal suspend status
• Customers whose Internet Essentials service is provided through an organization or school sponsored program

 

Any of the above mentioned customers who qualify for ACP can enroll in ACP and apply their credit toward their Xfinity Mobile service by calling 1-844-389-4681.

Once you’re connected to Internet service and enrolled in ACP through Xfinity, no further action is required to apply any remaining credit to your Xfinity Mobile service. The ACP credit will be applied first toward your Internet service and leased Internet equipment. Then, if any portion of the ACP credit remains, it will be automatically applied to your Xfinity Mobile data usage and/or service fees and will be reflected on your Xfinity Mobile bill.

The ACP credit of up to $30/month ($75/month in Tribal lands) can only be applied to the Internet and mobile services portion of your bundled Xfinity services. You are still responsible in full for any portion of your bill not covered by ACP.

The ACP credit will never be higher than the monthly cost for your Xfinity Internet and/or Mobile services, and leased Xfinity Internet equipment. If you have Xfinity Mobile service, any remaining ACP benefit will be automatically applied to your Xfinity Mobile data usage and/or service fees.

Yes, if your Xfinity services are on a promotional rate at the time you enroll in ACP, your promotional rate will continue to apply. If your promotion ends while you are on ACP and your Internet service rolls to a higher monthly rate, your monthly ACP credit will increase accordingly up to $30/month ($75/month in Tribal lands).

Yes, you can change your Internet services to any eligible tier and still retain the ACP credit up to $30/month ($75/month in Tribal lands).

If you are on a term contract while you are enrolled in ACP, you will not be charged any applicable Early Termination Fee (ETF) for the Xfinity Internet portion of your services for the duration of the applicable term.

ACP credits are nontransferable. The ACP credit is limited to one per household.

Moving does not change your eligibility to receive ACP. However, you may need to re-enroll in ACP through Xfinity at your new address. If you move into an area not serviceable by Xfinity, you should check with your new Internet service provider to find out if they are also a participating provider in ACP and how to enroll.

The benefit is limited to one per household and can only be applied to one provider at a time. You may choose to transfer your ACP benefit to another participating provider; however, you may only transfer once per service month with limited exceptions. You can obtain broadband service subsidized by ACP from any participating provider of your choice.

To unenroll from your ACP credit, please call 844-389-4681.

You may be de-enrolled from ACP through Xfinity for various reasons, including the following:

 

• If you no longer meet the eligibility requirements of ACP.
• If you notify another service provider that you wish to transfer your ACP benefit to them from Xfinity.
• If you request to be de-enrolled from ACP through Xfinity.
• If the monthly cost of your Internet service is entirely covered by the ACP benefit and you have not used the service at least once in the past 30 days.
• If you are an Xfinity Prepaid Internet customer and you do not refill your 30-day service within the required time period.

Once you receive confirmation of your enrollment, you could see the ACP credit on your very next bill. However, depending on when you enroll, the credit may not appear until your second bill after enrollment.

Once successfully enrolled, the ACP benefit will be issued by account credit or refund after the applicable 30-day period covered by the refill. For cash purchases, the refund will be issued by check. For card purchases, the refund will be issued as a refund to the card used for purchase.

If you choose to continue with your current level of Internet and/or mobile services once the Program ends or if you are no longer eligible, you will be responsible for payment at the full and current rates, terms and conditions. You can always choose to cancel your service by calling 1-800-xfinity.