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Customer Experience

‘Move in a Minute’ with Xfinity

Customer Experience

May 29, 2019

About 40 million people in the U.S. are expected to move this year, with the majority packing up in June, July and August. Moving is a busy time, and scheduling the transfer of TV or internet services can take some time. Luckily, Xfinity has launched a new ‘Move in a Minute’ experience that reduces the time it takes by 95% and can be done whenever and from wherever customers choose!

“We know staying connected is a priority for people wherever life takes them. We created Xfinity’s ‘Move in a Minute’ to allow our customers to seamlessly move their service to a new address. With a few simple clicks, customers can schedule their move in just a minute,” said John Williamson, General Manager and Senior Vice President of Xfinity Digital. “We continue to build digital solutions that make it easier for our customers to get what they need and get back to the things that matter to them.”

Moving can be so tedious (and Xfinity services so important) that, in fact, a recent Wakefield survey found the following:

  • Nearly two-thirds (64%) of parents, who are likely to move in the next year, think their children would unpack their devices before their bedding after a move.
  • More than half (57%) of Millennials prefer to handle their move digitally.
  • More than half (55%) of Americans surveyed said important documents (64%) and their cell phone (55%) were the two most essential items to have during a move.
  • Almost one-fifth (19%) of respondents would prefer to get a root canal than spend the day moving and nearly half (47%) would rather spend an hour on a flight with a crying baby.

Xfinity has created a number of digital solutions to make customers’ lives easier – from service appointment management, to paying your bill online, and more. Today, nearly 80% of Xfinity customer interactions are completed digitally, and now, to jumpstart a move, customers can simply log-in to Xfinity, register their move date and new address, and select a time and day for their installation. It’s that simple. Even better, X1 customers can simply say, “Move with Xfinity” directly into their voice remote to get the ball rolling.

Xfinity offers 2-hour appointment windows and technician appointments on nights and weekends to meet customers wherever and whenever they need. Xfinity also provides an easy way for customers to keep track of their move through real-time text messages and useful information tailored to them, such as a technician arrival message.

Customers who have installed Xfinity xFi can also easily connect and personalize WiFi devices – from home gaming consoles and smart speakers, to tablets and smartphones – allowing them to stay connected and easily enjoy the first few hours in their new home. While customers are waiting for their televisions to be set up, the whole family can still watch movies, shows and live events with the Xfinity Stream app or via the Xfinity Stream portal. Customers can easily manage all aspects of their service with My Account, including managing their appointments and digital troubleshooting.

With Xfinity, moving only takes a minute. Say “Move with Xfinity” into your X1 Voice Remote and get started today.

Move Your Xfinity Services In a Minute

Move Your Xfinity Services In a Minute

Transfer your services in a few easy steps. Plus, stay connected with WiFi hotspots on the move. Sign into My Account and schedule your move online.

Sign in to Transfer Services