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View Outage Information with the XFINITY My Account App

This article provides instructions on how to view outages in your area using the XFINITY My Account app for Apple and Android devices.

View Local Outage Information

  1. Log in to the XFINITY My Account app.
  2. If an outage has been detected, the app will display a message as soon as you log in.
    On the app's screen, a message reads "TV Outage Reported, Estimated resolution time: 5 PM."
  3. Tap the outage information to check the area again or to learn more.
    The screen offers the option to choose Refresh Status or Outage Details.

    The Outage Details screen says "Internet Outage: We should have this fixed by 5pm today."

    The Outage Details screen describes two Internet outages that are going on simultaneously and provides an estimated time of repair for each outage.

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