Sometimes service is interrupted because of an outage event.
To improve this experience, Comcast introduced proactive outage notifications. Using network tools to identify affected customers, text messages are sent with information about the outage.
FAQs
Can I opt out of these messages?
Yes. If you don't want to get these messages, reply STOP to the most recent text message. You’ll be removed from all future outage notifications.
How I can I start receiving messages again after opting out?
Text START to 266278 to begin receiving outage notifications again.
Why didn’t I receive a text message when I was recently impacted by an outage?
Outage notifications are currently sent only for certain types of outages. Additional outage types may be added in the future.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
