Send and receive text messages to get alerts about your account!

Set Up Text Alerts

Before you can get text alerts, register your mobile number in My Account. See Register Your Phone to get Text Alerts for more info.

Use Text Alerts

Once you've registered, you can use text commands anytime to instantly get information about your account. Text any of the following commands to 266278 (COMCST):*

APP: Get links to download Xfinity apps.
APPT: Confirm your appointment.
BAL: Check your balance.
BILLING: Get help with billing and payments.
COMMAND: See all available features.
HELP: Get additional service information.
LOC: Find an Xfinity Store.
NOAPPT: Cancel a service appointment.
OUT: Check for service outages.
STOP: Unsubscribe from Xfinity Text Alerts.
WAITLIST: Request text messages regarding the Appointment Waitlist.

Tip: Add 266278 to your phone's contact list so you have easy access to text commands.

*Note: Message and data rates may apply.

Manage Text Alerts

Text alerts are as easy to stop as they are to set up. To stop receiving text alerts, text STOP to 266278, and if you ever want to restart text alerts, just text START to 266278 from your mobile device.

Please note that if you opt out of receiving text alerts, you may still receive text messages in direct response to questions or requests you initiate via texting. Additionally, you may not opt out of receiving certain communications pertaining to your account, including (but not limited to) communications regarding emergencies, fraud or other violations of law, security issues and harm caused to the network.

If you only want to stop seeing certain texts from us or want to know how to stop email alerts, see Update Your Text and Email Alert Preferences.