Send and receive text messages to get alerts about your account!

Set Up Text Alerts

Before you can get text alerts, register your mobile number in My Account. See Register Your Phone to get Text Alerts for more info.

Use Text Alerts

Once you've registered, you can use text commands anytime to instantly get information about your account. Text any of the following commands to 266278 (COMCST):*

BAL: Check your balance.
OUT: Check for service outages.
LOC: Find an Xfinity Store
NOAPPT: Cancel a service appointment.
COMMAND: See all available features.
HELP: Get additional service information.
STOP: Unsubscribe from Xfinity Text Alerts.
WAITLIST: Request text messages regarding the Appointment Waitlist.

Tip: Add 266278 to your phone's contact list so you have easy access to text commands.

*Note: Message and data rates may apply.

Manage Text Alerts

Text alerts are as easy to stop as they are to set up. To stop receiving text alerts from Comcast, text STOP to 266278.

If you only want to stop seeing certain texts from us or want to know how to stop email alerts, see Update Your Text and Email Alert Preferences.