XFINITY Home - Secure Devices - Where To Get Help

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Learn about the home automation devices in your XFINITY Home - Secure system and where you can get the help you need to make your system work for you.

XFINITY Home - Secure Devices Note: This article only covers XFINITY Home devices. Get help for a Works with XFINITY Home device.

Touchscreen Controller

The device that makes it all possible, the in-home Touchscreen Controller connects all of your XFINITY Home devices and gives you instant control of your Cameras, Thermostats, Lights and more.

Learn about all the things you can do on your Touchscreen Controller, including:
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Cameras

Want to keep an eye on things while you're away? Equipped with night vision, weather-resistant Cameras allow you to keep an eye on your home around the clock and in all conditions.

Add our 24/7 Video Recording service on up to two compatible Cameras to automatically record video from those Cameras and save it for 10 days. You can use the XFINITY Home app for mobile devices or your Subscriber Portal to view live video, create custom video clips and review video clips automatically bookmarked when your Camera detects motion.

Live Video Monitoring is included with all XFINITY Home Cameras. It lets you view live video, take pictures and video clips, and create rules to automatically take pictures and video clips when system events occur. You can access your saved pictures and videos from your Subscriber Portal, the XFINITY Home app for mobile devices, and the XFINITY Home app for X1.

Not Sure Which Video Service You Have? Learn more about video services.
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Thermostats

With an XFINITY Home Thermostat, you can automatically control the temperature of your home so that it's always just right.

Need help installing your Thermostat? Call 1-800-XFINITY to schedule an appointment.
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Light Switches, Lighting/Appliance Controllers, and Outlet Controllers

Light Switches, Lighting/Appliance Controllers and Outlet Controllers allow you to monitor and control connected lights or small appliances while you're away from home. Left on a light or your coffee pot? No worries! Use your Subscriber Portal or the XFINITY Home app for mobile devices to turn it off from an Internet-connected computer, tablet or smartphone. You can also control your lighting devices from your Touchscreen Controller and the XFINITY Home app for X1.

Did You Know? Three controllers are supported by XFINITY Home: Lighting Controller (300W), Lighting/Appliance Controller (480W) and Outlet Controller (480W). Make sure to choose a controller with the correct wattage rating for the device or appliance you want to control. CentraLite Light Switches are no longer sold by Comcast but are still supported.
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Door Locks

Kwikset SmartCode Door Locks allow you to lock and unlock your doors while you're away from home. Need to let loved ones, workers or the dog walker into your home while you're away? Use your Subscriber Portal or the XFINITY Home app for mobile devices to unlock and re-lock your door from an Internet-connected computer, tablet or smartphone. You can also control your Door Locks from the XFINITY Home app for X1.
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Door/Window Sensors

Door/Window Sensors monitor when your doors and windows are opened and closed. Use your Subscriber Portal or the XFINITY Home app for mobile devices to create rules to get real-time text and email alerts to make sure your kids get home safely or to know when the dog-walker is coming and going. Monitor your Sensors from your Subscriber Portal, the XFINITY Home app for mobile devices, your Touchscreen Controller or the XFINITY Home app for X1.

Professional installation of Door/Window Sensors is required for XFINITY Home - Secure customers. Call 1-800-XFINITY to schedule an appointment.
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Motion Sensors

With Motion Sensors, you can get alerts when there's unexpected movement in your home, such as motion in your living room when the house should be empty. Monitor your Sensors from your Subscriber Portal, the XFINITY Home app for mobile devices, your Touchscreen Controller or the XFINITY Home app for X1.

Professional installation of Motion Sensors is required for XFINITY Home - Secure customers. Call 1-800-XFINITY to schedule an appointment.
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Water Detectors

Help prevent costly water damage if there's a flood or leak in your home with Water Detectors. Get water detection alerts and monitor your Detectors in your Subscriber Portal, the XFINITY Home app for mobile devices, your Touchscreen Controller or the XFINITY Home app for X1.

Professional installation of Water Detectors is required for XFINITY Home - Secure customers. Call 1-800-XFINITY to schedule an appointment.
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Wireless Keypads

Wireless Keypads make it easy to arm and disarm your XFINITY Home security system from convenient locations within your home.

Professional installation of Wireless Keypads is required for XFINITY Home - Secure customers. Call 1-800-XFINITY to schedule an appointment.

Learn about your Wireless Keypad.
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Keychain Remote

Our Keychain Remote lets you quickly and conveniently arm, disarm and check the status of your security system. It even includes a panic button that triggers a loud siren and sends an alarm to the Central Monitoring Station for immediate police assistance.
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https://www.xfinity.com/support/home-security/xfinity-home-secure-help-with-your-devices/

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