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  4. Getting Started with the XFINITY Home Touchscreen Controller

Getting Started with the XFINITY Home Touchscreen Controller

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Learn how to manage your XFINITY Home - Secure system using the XFINITY Home Touchscreen Controller - the control center that offers simple touch navigation and an easy-to-use interface. Arm and disarm your system, view live video from your Cameras, change settings on devices such as Lights and Thermostats, and much more.

What You'll Need
  • XFINITY Home - Secure
  • Access to your Touchscreen Controller
  • Your Master Keypad Code (to access some features)

Difficulty
Easy

What Does Your Touchscreen Controller Look Like?
If your Touchscreen Controller looks like the one below, see Getting Started with the XFINITY Home Touchscreen Controller.
The old XFINITY Home Touchscreen Controller Home screen

If your Touchscreen Controller looks like the one below, you're in the right place!
XFINITY Home Touchscreen Controller Home Screen

What You Can Do on the Touchscreen Controller

Quick Control Buttons
The Home Screen
Security Features
Managing Devices
Customizing the Touchscreen Controller
Sleep Mode
Cleaning the Touchscreen Controller
Viewing Your Account Information
Having Problems with Your Touchscreen Controller?

Quick Control Buttons

Touchscreen Controllers that look like the one below have a single Home button at the lower right to return you to the Home screen.
Single button Touchscreen Controller

Touchscreen Controllers that look like the one below have quick control buttons at the bottom and right side to provide easy access to certain functions.
Multi-button Touchscreen Controller with numbers on picture corresponding to the below list.
 
  1. Return to the Home screen.
  2. Open the alphanumeric keypad. (Not currently used by XFINITY Home)
  3. Return to the Home screen.
  4. Send an emergency police alarm to the Central Monitoring Station.
  5. Put the Touchscreen Controller into sleep mode, which turns off the screen display. Tap the screen to exit sleep mode.
  6. Change the volume.

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The Home Screen

The Home screen is the main display where you access all Touchscreen Controller features. It provides a visible and audible alert when a sensor is triggered while the system is armed or when an environmental sensor, such as a smoke detector, is activated. The screen is divided into three sections: Touchscreen Controller Home screen with (a), (b), and (c) labels corresponding to the Navigation bar, Security status area, and Footer area.

Navigation Bar
The Navigation bar displays at the top of the Home screen.
Touchscreen Controller Navigation Bar with (a), (b), and (c) labels corresponding to the Dashboard Icon, The Trouble icon, and the More icon.

At the left is the Dashboard icon (a) and the Trouble icon (b), which only appears if system troubles are present.
  • The Dashboard icon opens the Dashboard screen, where you can see the current statuses of your system devices and manage your devices (see Managing Devices).
  • The Trouble icon alerts you when there is a problem with the system power, connection, communication or sensors. Tap the icon to view a list of trouble messages. You can disable a message temporarily (Snooze). However, you'll need to fix the problem before the message will go away (see Fixing Trouble Messages).

    Did You Know? XFINITY Home has a Do Not Disturb feature you can use to automatically mute the audible alert for most trouble messages during times when you may be asleep or otherwise don't want to be interrupted.

In the middle are the current time and basic weather information. Tap the weather information icon to view current weather details and a five-day forecast (see Weather Information).

At the right is the More icon (c) which opens the More menu, where you can access system activity, settings, Home screen configuration and sleep mode (turns off the screen display).
Touchscreen Controller More menu with several options to select.

Can't Access Settings? Settings are disabled when your system is armed.

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Security Status Area
The Security Status area in the middle of the Home screen provides an at-a-glance overview of your system's security status.
  • The system is disarmed and is ready to be armed. Tap the Security shield to open the Arm System screen, where you can arm your system and bypass individual sensors.
    Touchscreen Controller Security shield in Ready mode.
     
  • The system is armed. Tap the Security shield to disarm your system.
    Touchscreen Controller Security shield in Armed Away mode
     
  • The system is disarmed and is not ready to be armed. Tap the Security shield to open the Arm System screen, where you can see which sensors are preventing your system from being armed, bypass individual sensors and arm the system.
    Touchscreen Controller in disarmed and Not Ready mode.
     
  • The system is counting down the number of seconds before arming becomes active. Tap Cancel to cancel the arming process.
    Touchscreen Controller Security shield icon in countdown to arming mode.
     
  • A sensor has been triggered while the system is armed, and the entry delay has begun. Enter your keypad code to cancel the alarm process.
    Touchscreen Controller Alarm in Progress screen with Keypad to enter code to halt alarm process.

For more information, see Security Features.

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Footer Area
The Footer area at the bottom of the Home screen contains an Emergency icon that enables you to sound an immediate audible alarm and to send an emergency police alarm to the Central Monitoring Station.
Touchscreen Controller Emergency Immediate Alarm icon.

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Security Features

To do this Use this For more information, see
View current security status Home screen Security Status
Arm and disarm your system Arm System screen Arming and Disarming
View and cancel an alarm Home screen Canceling an Alarm
Send an emergency alarm Home screen, Dashboard screen Sending an Emergency Alarm
Bypass sensors Bypass Options screen Managing Sensors and Detectors
View sensor activity More > Activity Viewing Events and Notifications
View live Camera feeds Dashboard screen Managing Your Cameras
Test your alarm More > Settings > Security Test Your Alarm
Manage your keypad codes More > Settings > Security Keypad Code Overview
Change your Central Station Passcode More > Settings > Advanced Settings Change Your Central Station Passcode

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The Arm System Screen

The Arm System screen is where you: To open the Arm System screen when your system is disarmed, tap the Security shield on the Home or Dashboard screen.
The Touchscreen Controller Arm System screen.

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The Dashboard Screen

The Dashboard screen shows your system's current armed status and lists the types of devices installed in your system. From here, you can: The Dashboard Screen.

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Changing Your Central Station Passcode

See Change Your Central Station Passcode.

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Managing Devices

Use the Dashboard screen and Settings options to manage your system devices.

Managing Lights and Appliances

To add a Light Switch or Lighting/Appliance/Outlet Controller see: Learn how to control a Light Switch or Lighting/Appliance/Outlet Controller, rename a Light Switch or Lighting Controller, or remove a Light Switch or Lighting Controller.

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Managing Thermostats

Use the Dashboard screen to adjust the settings for the Thermostats controlled by your system. For more information, see Manage Thermostat Settings.

For information on Thermostat schedules, see Schedule Thermostat Settings.

Learn how to add a Thermostat, rename a Thermostat, or remove a Thermostat.

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Managing Cameras

Use the Dashboard screen to view live video from the Cameras controlled by your system.
  1. On the Home screen, tap the Dashboard icon (four squares on the upper-left).
  2. On the Dashboard screen, tap Cameras.
  3. If you have only one Camera, live video from that Camera displays. If you have multiple Cameras, a smaller picture from each Camera is displayed. Tap a Camera image to view live video from that Camera.
    Touchscreen Controller Cameras screen.
     
Did You Know? Live Video Monitoring (LVM) lets you create rules to automatically take pictures and video clips (see Managing Rules). You can access your saved pictures and videos in:
24/7 Video Recording continuously records video for up to 10 days, bookmarks video clips when your Camera detects motion, and lets you create custom video clips (see Managing 24/7 Video Recording). To learn more about LVM and 24/7 Video Recording, call 1-800-XFINITY.

Not Sure Which Video Service You Have? Find out what XFINITY Home video services are available.

Learn how to add a Camera, rename a Camera or change its video quality, or remove a Camera.

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Managing Locks

Currently, you can't lock and unlock your Locks from the Touchscreen Controller. However, you can do this from your Subscriber Portal and the XFINITY Home App for Mobile Devices.

Learn how to add a Lock, rename a Lock, or remove a Lock.

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Managing Sensors and Detectors

Some security devices must be professionally installed by a Comcast technician, including:
  • Motion Sensors
  • Door/Window Sensors
  • Water Detectors
  • Smoke Detectors
  • Other special devices
On the Touchscreen Controller, you can view sensor statuses, bypass sensors, and change the order in which sensors appear in your system.

To see sensor statuses and bypass them:
  • When the system is disarmed, on the Home screen, tap the Security shield.
  • If the system is ready to be armed, the Arm System screen displays. Tap View Zones. If the system is not ready to be armed, you'll go directly to the Bypass Options screen.
  • The Bypass Options screen shows the status of each sensor, such as whether a door or window is open or closed. If there is an error associated with a sensor, you'll see an alert under it. Tap Bypass to have the system bypass (ignore) a sensor. When bypassed, the sensor won't trigger an alarm and no rules you have set up for the sensor will run.
Touchscreen Controller System Bypass Options Screen

To see a history of sensor activity, see View Events and Notifications.

To change the order in which sensors appear in your system, see Changing the Sensor Display Order.

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Customizing the Touchscreen Controller

Some aspects of the Touchscreen Controller can be customized. You can configure some screen settings and the screensaver, change sound and audible feedback settings, change the language to Spanish, and set a brief hold on functionality, so that you can clean the display.

Changing Sound and Display Settings

You can change the following sound and display settings on the Touchscreen Controller: Back to Section Top

Changing the Sensor Display Order

To change the order in which sensors display on various screens:
  1. On the Home screen, tap the More icon to open the More menu. Then, tap Settings.
  2. Enter your Master Keypad Code.
  3. On the Categories screen, tap Sensors & Zones.
  4. On the Sensors & Zones screen, tap Change Zone Order.
  5. On the Change Zone Order screen, tap Up and Down to move a sensor up or down one position in the list. Tap To Top to move a sensor to the top of the list.
    Change Zone Order screen
     
  6. When you're finished, tap Return To Menu.

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Sleep Mode

To put the Touchscreen Controller in sleep mode and blank out the display:
  1. On the Home screen, tap the More icon to open the More menu. Then, tap Sleep Mode.
    The XFINITY Home Touchscreen Controller More menu.
     
  2. Tap anywhere on the display to exit sleep mode.

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Cleaning the Touchscreen Controller

When you need to clean the Touchscreen Controller display:
  1. On the Home screen, tap the More icon (three dots at the upper right) to open the More menu, and then tap Settings.
    XFINITY Home Touchscreen Controller Home screen with three dots in the upper right leading to the More menu.
     
  2. Enter your Master Keypad Code.
  3. On the Categories screen, tap TouchScreen.
    XFINITY Home Touchscreen Controller Categories menu.
     
  4. On the TouchScreen screen, tap Clean Screen.
    The Touchscreen screen with various options, including Clean Screen first on the list.
     
  5. Tap the Clean Screen for 30 Seconds button.
    The Touchscreen Controller Clean Screen screen.

    The display locks for 30 seconds, so that you can clean it without activating anything when you touch the screen.
  6. When the 30 seconds are up, you can extend the cleaning time, if needed. Otherwise, tap Finish.

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Viewing Your Account Information

You can't change your account information from the Touchscreen Controller, but you can view it.

To view your XFINITY account information:
  1. On the Home screen, tap the More icon (three dots at the upper right) to open the More menu, and then tap Settings.
    XFINITY Home Touchscreen Controller Home screen with three dots in the upper right leading to the More menu.
     
  2. Enter your Master Keypad Code.
  3. On the Categories screen, tap Advanced Settings.
    Touchscreen Controller Categories Screen under the Settings menu.
     
  4. On the Advanced Settings screen, tap Account Information.
    Touchscreen Controller Advanced Settings screen.
     
  5. Review your account information. When you're finished, tap Return To Menu.

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Having Problems with Your Touchscreen Controller?

Two advanced settings - Connectivity and Reboot TouchScreen - should only be used if you're having problems with your Touchscreen Controller. Learn more at:
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Find this article at:

https://www.xfinity.com/support/home-security/touchscreen-getting-started-unified/

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