To avoid standalone mobile fees on your Xfinity Mobile bill, you must keep either Xfinity Internet, Voice, or TV service. Xfinity Home is not a qualifying service.
If you move to an area where other Xfinity services are not available or cancel those services entirely, you can keep your Xfinity Mobile service. There will be some changes to your Xfinity Mobile account, including a monthly standalone mobile fee.
Moving your Xfinity Internet, Voice, or TV services to a new address
Your Xfinity Mobile account is tied to the account on file for your other Xfinity services, like Xfinity Internet, Voice, and TV.
If you move and change the address where you're getting these services, your Xfinity Mobile account needs to be updated as well. For most customers, the update will occur automatically within one to two weeks of moving.
Xfinity makes things simple by keeping your username and password the same for all services, including Xfinity Mobile. If you have trouble logging in to the Xfinity app or online account after you move, it may be because you created a new Xfinity ID when you moved.
If your move is complete and you think your Xfinity Mobile account has not updated, or if you created a new Xfinity ID when you moved, call 1-888-936-4968. This will verify your new information and link your Xfinity accounts.
Moving to an address where other Xfinity services aren't available or canceling your other Xfinity services
If you're on our latest price plan and move to a new address that doesn't qualify for Xfinity Internet, Voice, or TV, or if you cancel these services for any reason, you'll have a $25 per month standalone mobile fee per account on future Xfinity Mobile bills. If you’re not on our latest plan, you’ll have a $25 per month standalone mobile fee per line on future Xfinity Mobile bills.
New lines and device payment plans (DPPs)
If you do not have Xfinity Internet, Voice, or TV services and want to add new lines or buy devices on a DPP, you must have:
- Your Xfinity Mobile-only service for at least six months, currently active, and in good standing.
- No late payments over the last 12 months.
- No outstanding balance remaining for your Xfinity Internet, Voice, Home, or TV services.
- Verified the Primary user’s new home address when asking to add a line or buying a device on a DPP and consent to an external credit check.
You can buy a new device for an existing line at any time. However, you must pay for it in full if not eligible for DPP. You can also bring your own device to an eligible existing line at any time.
These limits stay unless you add Xfinity Internet, Voice, or TV service back on your account. Xfinity Home is not a qualifying service.