Your Xfinity Mobile account is tied to the account we have on file for your other Xfinity services, such as Xfinity Internet, Xfinity Voice, and Xfinity TV.

If you move and change the address where you're receiving these Xfinity services, your Xfinity Mobile account needs to be updated as well. For most customers, the update will occur automatically within one-to-two weeks of moving.

If you have trouble logging into your Xfinity Mobile application or online account after moving, it may be because you created a new Xfinity ID or password for your Xfinity Internet, Xfinity Voice, or Xfinity TV when you moved. We keep things simple by keeping your username and password the same for all Xfinity services, including Xfinity Mobile.

If your move is complete and you think your Xfinity Mobile account has not automatically updated, or if you created new account credentials when you moved, call us at (888) 936-4968 so we can verify your new information and link up all your Xfinity accounts.