Xfinity can help you get or reset your password in two ways:

A verified personal (non-Xfinity) email address, which is not your Xfinity email address
The mobile phone number on your Xfinity account.

If you don’t have at least one of these saved, you may get a pop-up message when you sign in with your Xfinity ID.

You may also see this message if:

Your mobile phone number hasn't been verified in the past six months, or
Your personal (non-Xfinity) email address hasn't been verified in the past year.

Enter password recovery information

Choose one of the methods below:

Personal (non-Xfinity) email

Choose Add an email address.
When you enter your personal (non-Xfinity) email address, you’ll get an email with a code to verify it in case you need to reset your password.
Enter the code into the window that pops up within 72 hours, or you’ll need to enter your email again to get a new code.

You can’t use your Xfinity email address to reset or change your password. You must use a personal (non-Xfinity) email address (e.g., gmail.com, yahoo.com, hotmail.com, etc.). If you don’t have one, use the mobile phone number method below.

Enter a mobile phone number

When you enter your mobile phone number, you’ll get a text message with a verification code.

Enter the code into the pop up within 15 minutes, or you’ll need to enter your mobile phone number again to get a new code.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.