As of June 3, 2024, customers can't create new Xfinity Email (comcast.net) accounts.
If you have an existing Xfinity Email account, you can continue to access and use your existing Xfinity Email account as you do today through the Xfinity Email website. You may be prompted to log in to your account using your Xfinity ID and password. In addition:
- You can create up to six secondary Xfinity IDs on your Xfinity account in addition to the primary user ID.
- Secondary user IDs will continue to have separate sign-in credentials.
- New secondary Xfinity IDs won't have an Xfinity Email account associated with them.
- You can use third-party email accounts to manage your Xfinity account.
- You can continue using your Xfinity Email address or Xfinity ID to log in to your account on xfinity.com and the Xfinity app.
If you transfer your Xfinity account to a new address, your email account won’t change. If you disconnect all of your Xfinity services, you can continue using your Xfinity Email account for as long as you remain an active user.
Access your Xfinity Email account
The quickest way to access your Xfinity Email is to use the Xfinity app or visit connect.xfinity.com.
Add new users to your account
- If you want to give other members of your household access to your Xfinity account, you can create up to six distinct users online.
- Refer to these step-by-step instructions on adding additional Xfinity IDs to your account.
- New Xfinity IDs created after June 3, 2024, won't have an Xfinity email address associated with the ID.
Note: If you are no longer an Xfinity Internet or Xfinity Voice customer, you can still use your Xfinity email (comcast.net) address; however, you can't add any new user IDs. Learn more about managing your email account even if you've disconnected your service.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.