Find out how to see the current activity status of your Xfinity Email (comcast.net) account.
The policy on Xfinity Email activity states users should log in to their mailbox once every 12 months to keep their email account active. You can view the status of your email account on xfinity.com. An email account can have one of two account statuses:
- Active: Email account has been logged in to at least once within the past 12 months.
- Inactive: Email account hasn't been logged in to in the past 12 months.
Note: Your Inactive account status will change to Active upon logging in to the email account.
View your email account status
- Go to customer.xfinity.com/settings/xid/uidemail to view your email status in your account.
- You may be asked to sign in using your Xfinity ID and password first.
- Click Comcast email under the Your Information section.
- Active status: If your email account is currently active, a status won't show for your email account.
- Inactive status: If your email account is currently inactive the following message will appear:
- "You haven’t used your Comcast email account in the past 12 months. Your email account, inbox, and folders may be deleted."
- You can access an email account via any of the methods below to remain in active status:
- Xfinity Email website (connect.xfinity.com).
- Third-party email applications (e.g., Outlook, iPhone Mail, etc.).
- Note: To learn more about using third-party email clients to access Xfinity Email, see how to enable or disable third-party client access to Xfinity Email — FAQs.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
