Next steps
If you receive this error message when activating your WiFi Extenders, the firmware on your gateway needs to be updated to the latest version. Before calling an agent to assist you, try restarting your gateway two times, then attempt to activate your WiFi Extenders again.
If you still receive this error message, contact Comcast Customer Support and we will update your firmware within a few business days.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
