Learn how to use the X1 Accessibility Home screen and find the Accessibility Settings menu on Xfinity X1. The Home screen has Accessibility settings, tips, and content all in one place.
The Accessibility Settings menu makes it easy to find features and useful options like closed captioning, audio description, and voice guidance for customers with disabilities.
Get to the X1 Accessibility Home screen and Accessibility Settings
To get to the Accessibility Home screen or the Accessibility Settings:
- Use your Xfinity Voice Remote, hold the microphone button down and say "accessibility” or “accessibility settings." Then let go of the microphone button. Learn more about your Voice Remote.
- If your Voice Remote is flat on each end (XR11), the Microphone button is two rows up from the OK button in the center.
- If your Voice Remote is angled at each end (XR15), the Microphone button is right below the down arrow.
- If your Voice Remote is small (XR16), the Microphone button is in the middle of the last row of buttons.
- Press A (triangle button) if your remote has one to visit the X1 Help screen. Then, use the down arrow key to find the Other row. Use the right arrow key to find the Accessibility tile, then press the raised button in the center of the directional pad.
Find the Accessibility Home screen
Once you reach the Accessibility Home screen, you’ll see two rows: Accessibility Features and Help and Accessibility Content.
Accessibility Features and Help has a tile for:
- Accessibility Settings
- The Xfinity Adaptive Remote
- Help and support
Accessibility Content has programs with audio description turned on and programs that show characters or actors with disabilities.
Use the Accessibility Settings menu
In the Accessibility Settings menu, you'll find options like:
- Closed Captioning: On/Off
- Choose this and press the raised button in the center of the directional pad to turn closed captioning off or on.
- Closed Captioning Options:
- This includes the font size, color, style, background color, opacity, and more.
- Choose Closed Captioning Options and press the raised button in the center of the directional pad to change these readability settings.
- Audio Language (SAP) Reset:
- Clear the last audio language you selected for any program you're watching. Learn more about Secondary Audio Programming (SAP).
- Audio Description: On/Off:
- Choose this and press the raised button in the center of the directional pad to turn audio description on or off.
- By turning audio description on, you'll hear audio-narrated descriptions of key visual elements such as actions, facial expressions, costumes, or scene changes on shows that have Audio Description available.
- Voice Guidance: On/Off:
- Choose this and press the raised button in the center of the directional pad to turn the talking guide on or off.
- With voice guidance, you'll hear on-screen text and options spoken aloud to help you move through screens.
- If your remote has it, you can also turn voice guidance on or off by pressing the B key (the square button on your X1 remote or press the * key on your XRA Large Button Voice Remote) twice at any time.
- Learn more about voice guidance with the X1 talking guide.
- Voice Guidance Options: Change how fast voice guidance speaks on-screen text and options.
- Bluetooth Devices:
- This lets you pair a device with your TV Box. Learn more in Pair a Bluetooth device with your X1 TV Box.
- Enhanced Text Readability: On/Off:
- Change the text size of the on-screen guide.
- Accessibility Features and Help:
- Accessibility Tips: Browse tips about accessibility.
- Accessibility content: Browse a collection of described shows and movies.
- Web Remote:
- Turn on the Xfinity Web Remote option to control your TV on your mobile device or computer browser.
- Pressing the raised button in the center of the directional pad on your remote will take you to a page that tells you how to get to the web portal.
Additional information
Visit our Online Support Center to find common solutions.
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