Xfinity offers a variety of accessibility options, including programming an accessibility shortcut on your Xfinity Voice Remote. Depending on your remote type, this can be done with two presses of the B button, or by pressing the asterisk (*) button once.
If you’re using assistive technologies, go to remote.xfinity.com. You can learn more at Xfinity Web Remote for X1 and Flex. If you have X1, you can also use your browser to control your TV
There are three types of Voice Remotes with different buttons. Learn more about the Voice Remotes.
Remote with a B button — XR11 and XR15
- Press and hold the Microphone button on your Voice Remote.
- If your Voice Remote is flat on each end (XR11), the Microphone button is two rows up from the OK button in the center.
- If your Voice Remote is angled at each end (XR15), the Microphone button is right below the down arrow.
-
Say “accessibility settings” to go to the Accessibility Settings menu.
- You can also press the B button on your Voice Remote.
- If your Voice Remote is flat on each end (XR11), the B button is just above and to the left of the number 2 button.
- If your Voice Remote is angled at each end (XR15), the B button is above the right arrow button on the arrow pad.
- Use the down arrow to go to Remote Shortcut. Then, press OK.
- Use the up and down arrow to pick what you want to assign to the accessibility shortcut:
- Closed captioning
- Audio description
- Voice Guidance
- This is the default shortcut.
- Press OK.
- You’re all set! Now you can press the B button on your Voice Remote twice to use your shortcut.
Remote with an asterisk (*) button — XR16
- Press the asterisk (*) button on your Voice Remote once.
- Select Yes.
- Select Accessibility Settings.
- Select Shortcut Button.
- You’re all set! Simply press the asterisk (*) button on your Voice Remote to use your shortcut.
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
