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WiFi Boost Guarantee overview

With WiFi Boost Guarantee, you can enjoy up to two Xfinity WiFi Extenders and in-home support from an Xfinity technician to help you get a strong WiFi connection to all your devices, if recommended.

Our WiFi Boost Guarantee is only available with three internet speeds: Gig, Gigabit Extra, and Gigabit x2.

Eligibility requirements

To be eligible for WiFi Boost Guarantee, you’ll need to:

  • Subscribe to Xfinity Internet in an eligible area with Gig, Gigabit Extra or Gigabit x2 speed plans.*
  • Lease a compatible gateway.
  • Download and activate the Xfinity app. 
  • Have an account that’s in good standing.

*Customers who only receive Xfinity services through bulk or similar arrangements through which services are paid by a third party are not eligible for the WiFi Boost Guarantee unless such customers have established individually billed accounts and satisfy the above-referenced eligibility requirements.

Network health check

  1. Download the Xfinity app from the Apple App Store if you have an Apple mobile device or Google Play if you have an Android mobile device.
  2. Open the Xfinity app on your mobile device. Tap Sign In.
    Mobile screenshot of the sign-in page of the Xfinity app. The Xfinity app logo is at the top. Underneath, it says, Welcome. Get ready to make the most of your Internet. The Sign In button is at the bottom.
  3. Sign in with your Xfinity ID and password. Once finished, tap Let’s go.
    • Note: You’ll be redirected to your internet browser to complete the sign-in process.

      Mobile screenshot of a mobile internet browser on login.xfinity.com. The page says, Sign in with your Xfinity ID. There's a field where you can type your email, mobile, or username. Beneath is the button that says Let's go.

  4. Tap the WiFi tab at the bottom of the app.
    Mobile screenshot of the Xfinity app. Five tabs appear across the bottom of the app. In the middle is the WiFi tab. The app is currently on the WiFi tab. The top of the page says WiFi. Underneath is the WiFi status, You're online, no outages found. Underneath, there are three buttons you can press: WiFi details, Troubleshoot, and WiFi Hotspots.
  5. Tap Troubleshoot.
    Screenshot of part of the WiFi tab in the Xfinity App. Underneath the WiFi status, there are three buttons. Troubleshoot is in the middle.
  6. Tap Test your whole home network.
    Mobile screenshot of the pop-up that appears when you press the Troubleshoot button. You can choose between Test your whole home network, which is marked as Recommended, and Restart your Gateway.
  7. The Network Health Check will run.
    Mobile screenshot of the Network Health Check. A screen with a blue location marker icon appears, with a status of Checking for outages in your area.
  8. First, we’ll check for outages in your area.
    Screenshot of the Network Health Check screen. The location marker icon is green. The status has a green checkmark and says, No outages detected.
  9. If you’re getting the expected speeds from your plan, you’ll see the following:
    Mobile screenshot of the Network Health Check. An image of a router appears with a data usage summary next to it. Beneath, a green checkmark appears. It says, You're getting 106% of your plan speed.
  10. Next, we’ll check the connection strength to each of your devices.
    Mobile screenshot of the Network Health Check. At the top is a green checkmark. It says, Your home is getting 106% of your plan speed. Underneath, there are two sections of devices. Under Your network, the Gateway and WiFi Backup appear. Each has a green indicator, showing that the WiFi is strong. Under Connected devices, devices are listed. Each has an indicator, either red or green. The green one says Strong WiFi and the red one says Weak WiFi.
  11. Your results will display. If any of your devices are experiencing a weak connection, tap Help me fix it to troubleshoot. Tap Test again to run the test again.
    Mobile screenshot of the details screen of one of the devices from the Network Health Check troubleshoot. A photo of a camera appears at the top. The screen says, Weak connection to Kid's Room Camera. At the bottom of the screen, there are two options to click: Help me fix it and Test again.
  12. Follow the instructions for placing your gateway. Once finished, tap Next, or you can try to Test again if you’ve moved your gateway or router to a better location.
    Mobile screenshot of the screen that appears when you click Help me fix it. The screen says, Avoid interference. It suggests placing your Gateway or router away from electronic equipment and large items. At the bottom are two clickable options: Next and Test again.
  13. If you’re still experiencing connectivity issues, you’ll be presented with one of three options, depending on your tier of service:
    • WiFi Boost Guarantee customers
      Mobile screenshot of the screen that appears for WiFi Boost Guarantee customers. The header says, Improve your connection with WiFi Boost Guarantee. At the bottom of the screen, there's a button that says, Let's go.
      "Improve your connection with WiFi Boost Guarantee
      Your test showed some connection issues. Because your plan comes with WiFi Boost Guarantee, you can get a WiFi Boost Pod at no extra cost to extend yoru WiFi network and help eliminate deadspots. Chat with Xfinity Assistant to continue."
    • Xfinity WiFi Extender included/no WiFi Boost Guarantee
      Mobile screenshot of the screen that appears for customers that have WiFi Boost Pods included, or have no WiFi Boost Guarantee. The header says, An Xfinity WiFi Boost Pod could improve your connection. At the bottom of the screen, there's a button that says, Let's go.
      "An Xfinity Wifi Boost Pod could improve your connection
      Your test showed some connection issues. With your plan, you can get a WiFi Boost Pod at no extra cost to extend your WiFi network and help eliminate deadspots. Chat with an Xfinity Assistant to continue."
    • Basic package
      Mobile screenshot of the screen that appears for customers that have a basic package. The header says, An Add an Xfinity Wifi Boost Pod for better coverage. At the bottom of the screen, there's a button that says, Let's go.
      "Add an Xfinity WiFi Extender for better coverage
      Your test showed some connection issues. Consider adding a WiFi Extender to extend your WiFi network and help eliminate dead spots in your home. Chat with Xfinity Assistant to continue."
  14. Tap Let’s go to chat with Xfinity Assistant  about ordering a WiFi Extender to extend your WiFi network and help eliminate dead spots in your home.
  15. Once you receive your WiFi Extender, you can install it through the Xfinity app.
  16. Once your WiFi Extender is installed, run the Network Health Check again in the Xfinity app. (See the Network health check section above for instructions.)
  17. If you’re still experiencing WiFi issues and WiFi Boost Guarantee is included as part of your internet tier, you’ll be able to schedule a technician visit free of charge to evaluate your overall connection and determine if a second WiFi Extender is needed. Tap Let’s go to chat with Xfinity Assistant to continue.
    Screenshot of the Xfinity Assistant when you're still experiencing connection issues. The header of the screen says, Improve your connection with WiFi Boost Guarantee. A button at the bottom says, Let's go.

FAQs

What’s WiFi Boost Guarantee? 
The Xfinity WiFi Boost Guarantee provides eligible customers with compatible Xfinity Gateways additional support for connected devices in the home. After performing a Network Health Check in the Xfinity app, eligible customers may receive up to two Xfinity WiFi Extenders and an in-home technician visit, if recommended, to help get a strong WiFi signal on connected devices in the home.

Which Xfinity Internet plans include WiFi Boost Guarantee?
The Xfinity WiFi Boost Guarantee is exclusive to Gig, Gigabit Extra and Gigabit x2 internet speed plans. 

How do I get WiFi Boost Guarantee? 
WiFi Boost Guarantee is exclusive to Gig, Gigabit Extra and Gigabit x2 internet speed plans.  

How does WiFi Boost Guarantee work? 
Here’s how it works:

  1. Test your network in the Xfinity app to check your speeds and view connection strength.
  2. After, we’ll provide troubleshooting tips in the Xfinity app. If you’re still experiencing connectivity issues, you may be eligible for an Xfinity WiFi Extender.
  3. If your difficulties continue, you can use the Xfinity app to schedule a free tech visit for in-home support and testing.
  4. After assessing your home network, our technician may recommend a second Xfinity WiFi Extender to improve your WiFi signal.

What are Xfinity WiFi Extenders? 
Xfinity WiFi Extenders work with your Xfinity Gateway to help extend your WiFi network and eliminate dead spots, so you can enjoy excellent coverage throughout your home. To get started, simply plug in and connect to your Xfinity Gateway with the Xfinity app.

It may take up to 48 hours after a WiFi Extender is installed for the network to fully optimize for WiFi performance and connectivity.

Are Xfinity WiFi Extenders included at no additional cost with WiFi Boost Guarantee?
If you meet the eligibility criteria for the WiFi Boost Guarantee and an Xfinity WiFi Extender is recommended, the WiFi Extender is provided subject to a three-year equipment installment plan where the total value of the WiFi Extender (currently, $119 for one WiFi Extender) will be credited in equal installments over 36 months. If you disconnect Xfinity services or downgrade Xfinity Internet to a tier below Gigabit prior to the end of the 36-month period, then you’ll be responsible for paying any balance remaining on the equipment installment.

If your connectivity issues persist, you may be eligible for a second WiFi Extender and/or a free technician visit to troubleshoot your WiFi. The second WiFi Extender will be provided on the same basis as the first.

What happens if I change my internet plan?

  • If you have Gig or above internet and move to Gigabit Extra or 2 Gigabit:
    • Your new internet plan will include WiFi Boost Guarantee.
  • If you have Gig or above internet and move to 400 or 800 Mbps:
    • Your new internet plan won't include WiFi Boost Guarantee, but you may still be eligible for one Xfinity WiFi Extender, if recommended.
    • If you already received a second WiFi Extender through the WiFi Boost Guarantee, you’ll be responsible for paying the remaining amount for the second WiFi Extender if the plan change occurs before the three-year equipment installment plan is complete.
    • If you already have a second WiFi Extender, you’ll need to pay the remaining amount for the second WiFi Extender if the plan change occurs before the three-year equipment installment plan is complete. 
  • If you have Gig or above internet and move to 200 Mbps or lower:
    • Your new internet plan won't include WiFi Boost Guarantee.
    • If you already have one or two WiFi Extenders through the WiFi Boost Guarantee, you’ll be responsible for paying the remaining amount for the WiFi Extenders if the plan change occurs before the three-year equipment installment plan is complete.

What limitations exist for WiFi Boost Guarantee?
Certain conditions such as size and construction materials may limit WiFi coverage and are excluded from WiFi Boost Guarantee, including:

  • Homes that do not have standard configuration or are larger than 6,000 square feet.
  • Homes where the presence of certain construction materials (steel, concrete, stone, etc.) may reduce WiFi connectivity.

WiFi-connected devices must be located within finished portions of the home or be physically attached to the home’s exterior to be included within the scope of the WiFi Boost Guarantee. The maximum number of devices supported via WiFi connection for each individual home is 100. Certain devices are excluded from the WiFi Boost Guarantee, including:

  • Institute of Electrical and Electronic Engineers (IEEE) standard 802.11b and 802.11g devices. 
  • Devices connected directly to the gateway by Ethernet cable and not connected to the gateway or a WiFi Extender through WiFi.
  • Devices not powered on (e.g., not in sleep or low power/standby mode).
  • Devices in exterior buildings including (but not limited to) sheds and detached garages.
  • Devices in potentially unsafe or unused spaces including (but not limited to) unfinished attics and basements.

Can I use my own modem with WiFi Boost Guarantee?
No, customer-owned modems aren't eligible for WiFi Boost Guarantee.

Which Xfinity Gateways are compatible with WiFi Boost Guarantee?
The following Xfinity Gateways are compatible: XB3 (excluding model 3939), XB6, XB7, and XB8 Gateways.

What if I have an Xfinity Pro WiFi Extender?
Your Xfinity Pro WiFi Extender device doubles as a Xfinity WiFi Extender when you're not in an outage. If you already have an Xfinity Pro WiFi Extender and a WiFi Extender, you won’t be eligible for another WiFi Extender if your internet plan includes WiFi Boost Guarantee.

Additional information

Visit our Online Support Center to find common solutions.

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The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.
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