Use the Network Health Check in the Xfinity app to check your WiFi coverage throughout your home. The test looks for outages, checks your internet connection, and measures the WiFi signal strength of your connected devices.
If the Network Health Check finds a coverage issue, it will recommend steps that may help improve your WiFi experience. In some cases, it may recommend a WiFi Extender for additional coverage.
Eligibility
To use the Network Health Check, you must:
- Have Xfinity Internet service.
- Rent a compatible Xfinity Gateway.
- Use the Xfinity app.
Recommendations and available options may vary based on service level and test results.
Why Should I Run a Network Health Check?
Run a Network Health Check if you:
- Experience slow WiFi speeds in certain rooms.
- Have devices that frequently disconnect from WiFi.
- Experience buffering while streaming.
- Notice delays during video calls or online gaming.
- Think you have weak WiFi coverage or dead spots.
Check your WiFi coverage
To run a Network Health Check:
- Open the Xfinity app and sign in.
- Select WiFi, then select Troubleshoot.
- Select Test your whole home network.
- Wait while the Network Health Check:
- Checks for outages in your area.
- Verifies your internet connection.
- Tests the WiFi signal strength for your connected devices.
- Review your results.
- If a device shows a Fair or Weak connection:
- Select the device.
- Select Help me improve.
- Follow any recommended troubleshooting steps.
- Select Test again after completing the recommended actions.
- If coverage issues continue, the app may recommend a WiFi Extender to help improve coverage.
FAQs
What is the Network Health Check?
The Network Health Check is a tool in the Xfinity app that checks your home WiFi network and recommends ways to improve coverage and performance.
How often should I run a Network Health Check?
Run a Network Health Check anytime you have WiFi issues or after making changes to your home network, such as moving equipment or adding new devices.
What happens if the app finds a coverage issue?
The app will recommend steps to help improve your WiFi coverage. After completing the recommended actions, run the test again.
Will the app recommend WiFi Extenders?
Yes. If the Network Health Check determines that additional coverage may help improve your WiFi experience, the app may recommend a WiFi Extender.
What are WiFi Extenders?
WiFi Extenders work with your Xfinity Gateway to help expand your WiFi coverage and reduce dead spots in your home.
After installation, it may take up to 48 hours for your network to fully optimize. For more information, see Xfinity WiFi ExtendersFAQs.
Are WiFi Extenders free?
WiFi Extenders may be available for purchase if the Network Health Check determines that additional WiFi coverage is needed. Available options vary by customer and eligibility.
Can I use my own modem?
No. Xfinity WiFi Extenders require a compatible Xfinity Gateway.
What if I have Xfinity Pro?
Xfinity Pro includes an Xfinity Pro WiFi Extender, our most powerful WiFi Extender. It also includes cellular data backup to help keep you connected during a network outage.
If the Network Health Check recommends additional WiFi coverage, Xfinity Pro customers can receive up to two additional WiFi Extender at no extra cost.
For more information, see Xfinity Pro WiFi Extender FAQs.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.
