Get answers to FAQs about Storm-Ready WiFi.

Ready to add Storm-Ready WiFi to your account? Visit the Xfinity Storm-Ready WiFi homepage for more information.

FAQs

How does Storm-Ready WiFi work?
Xfinity Storm-Ready WiFi provides unlimited cellular data backup in the event of a connectivity outage, plus a Battery Backup to keep Storm-Ready WiFi connected when the power is out.

When there is not an outage, Storm-Ready WiFi functions as a WiFi extender and eliminates dead spots similar to our WiFi Boost Pods. See our Xfinity Storm-Ready WiFi Product Overview for additional information.

What internet modems are compatible?
Storm-Ready WiFi is compatible with XB7 or XB8 Xfinity Gateways.

Who is eligible for Storm-Ready WiFi?
Storm-Ready WiFi is available to Xfinity Internet customers who live in a Verizon 4G LTE footprint and are subscribed to Superfast (800/20 Mbps) internet speed tier and above. A leased XB7 or XB8 Xfinity Gateway is required.

Where can I purchase Xfinity Storm-Ready WiFi?
Storm-Ready WiFi is available for purchase across all sales channels, including xfinity.com and Xfinity Retail Stores.

How much does Storm-Ready WiFi cost?
If you rent an XB7 or XB8 Gateway, you can add Storm-Ready WiFi for $7 per month for 36 months or a one-time payment of $252. There is no monthly reoccurring charge.

Are Storm-Ready WiFi and Battery Backup sold separately?
No. The Storm-Ready WiFi device and Battery Backup devices are sold together.

Do Xfinity technicians install Storm-Ready WiFi?
No. Similar to our WiFi Boost Pods, customers can activate the Storm-Ready WiFi device using the Xfinity app.

Do I have to re-establish WiFi connection to connected devices with Storm-Ready WiFi?
No. During an outage, you don’t have to worry about reconnecting your devices as they will stay seamlessly online, automatically switching from broadband to cellular (4G LTE) connectivity.

What is the speed compared to regular internet service?
The Storm-Ready WiFi device provides backup WiFi up to 30/7 Mbps within the your home. It’s the same WiFi connection you already have, but at 4G LTE speeds.

How does the cellular backup work? Are there any additional requirements?
During a network or power outage, the Xfinity Storm-Ready device automatically switches to a backup 4G LTE cellular network to help keep your home online. It's only available in areas within range of an applicable 4G LTE cellular signal. When activated, internet speeds will be reduced to speeds up to 30 Mbps download/7 Mbps upload.

Coverage works within Xfinity Mobile service areas with no additional requirements.

What cellular network does Storm-Ready WiFi connect to?
The Storm-Ready WiFi device connects to the award-winning Xfinity Mobile network and provides WiFi based on the Xfinity 4G LTE connection. You can expect core internet features and applications to be supported when in back up mode, including but not limited to: messaging, video and music streaming, internet browsing, gaming, and video calling.

Where should I place the Storm-Ready WiFi device?
For best optimization, the Storm-Ready WiFi device should be positioned between five and 30 feet from the Xfinity Gateway. Additionally, the device should be in an elevated position near a window for the best cellular signal.

How do I activate Storm-Ready WiFi?
You can activate Storm-Ready WiFi using the Xfinity app. The app walks you through the entire Storm-Ready WiFi setup and activation process, which takes about 15 minutes.

How will I know when my Storm-Ready WiFi device is in Outage mode vs. WiFi extender mode?
When Storm-Ready WiFi switches over to Outage mode:

The LED on the front of the device will appear solid white.
The Xfinity Gateway LED will blink amber.

You'll see a notification card on the Overview tab of the Xfinity app.

I use two gateways on my home network for internet and voice service. Can I also use Storm-Ready WiFi?
No. Storm-Ready WiFi is not compatible with home networks that have more than one active Xfinity Gateway or modem.

Do I need to have Xfinity Mobile for Storm-Ready WiFi to work?
No.