California Notice at Collection

California law provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information,” rights to access, delete, and correct certain Personal Information we collect about them, restrict us from “selling” or “sharing” certain Personal Information, and limit our use of Sensitive Personal Information, as defined by the law and described in the categories below. These rights apply to all residents of CA, regardless of whether you are a customer, business contact, or member of the workforce. As a California resident, you have a right not to receive discriminatory treatment for the exercise of your privacy rights.

 

The California Consumer Privacy Act defines “Personal Information” to mean “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.” 

 

You or your authorized agent may submit a request to exercise these rights by visiting our www.xfinity.com/privacy/requests or calling us at 1-844-963-0138. To opt out of targeted advertising and the sale or sharing of Personal Information, or to set preferences regarding our use of Sensitive Personal Information, please visit the Xfinity Privacy Preferences Center  and make the appropriate selections in the Settings menu of your relevant devices including X1, Flex, and Xumo TV.

 

Residents of the State of California also have the right to request information regarding third parties to whom the company has disclosed certain categories of personal information during the preceding year for the third parties' direct marketing purposes under California's "Shine the Light" law (Cal. Civ. Code § 1798.83). Personal information under this California law means "any information that when it was disclosed identified, described, or was able to be associated with an individual." We do not disclose this type of personal information to third parties for their own purposes and we permit you to opt out of any disclosures of non-identifiable personal information. However, if you are a California resident and would like to inquire further, please email Comcast_Privacy@comcast.com.

Additional information regarding Colorado residents’ privacy rights

Colorado law provides Colorado residents with rights to access, delete, and correct certain “Personal Data” we collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. If you are a Colorado resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights. While Colorado residents have the right to opt out of automated profiling that would produce legal or other similarly significant effects, we do not use Personal Data to make automated decisions in any situation where you would have a legal right to opt out.  

 

The Colorado Privacy Act defines “Personal Data” to mean “any information that is linked or reasonably linkable to an identified or identifiable individual.” When we use the term “personal information” in our Privacy Policy, it includes Personal Data covered by this definition. 

 

You or your authorized agent may submit a request to exercise your access, deletion, and correction rights by visiting www.xfinity.com/privacy/requests or calling us at 1-844-963-0138. For your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. If you are a current customer or still have access to your Xfinity account, you will be required to authenticate through your Xfinity account. If you do not have an account with us, you will be required to provide an email address and mobile phone number to start the verification process. You may also be required to provide a qualified government-issued photo identification. If you are asking for access on behalf of someone else, we will require verification of your identity, as well as proof of authorization by the individual whose personal information you wish to access.

 

To opt out of targeted advertising and the sale or sharing of Personal Data, or to set preferences regarding our use of sensitive Personal Data, please visit the Xfinity Privacy Preferences Center and make the appropriate selections in the Settings menu of your relevant devices including X1, Flex, and Xumo TV. 

 

If we deny your request, you have the right to appeal our decision. You can request further review through the request dashboard.

Additional information regarding Connecticut residents’ privacy rights

Connecticut law provides Connecticut residents with rights to access, delete, and correct certain “Personal Data” we collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. If you are a Connecticut resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights. While Connecticut residents have the right to opt out of automated profiling that would produce legal or other similarly significant effects, we do not use Personal Data to make automated decisions in any situation where you would have a legal right to opt out.  

 

The Connecticut Data Privacy Act defines “Personal Data” to mean “any information that is linked or reasonably linkable to an identified or identifiable individual.” When we use the term “personal information” in our Privacy Policy, it includes Personal Data covered by this definition. 

 

You or your authorized agent may submit a request to exercise your access, deletion, and correction rights by visiting www.xfinity.com/privacy/requests or calling us at 1-844-963-0138. To opt out of targeted advertising and the sale or sharing of Personal Data, or to set preferences regarding our use of sensitive Personal Data, please visit the Xfinity Privacy Preferences Center and make the appropriate selections in the Settings menu of your relevant devices including X1, Flex, and Xumo TV. If we deny your request, you have the right to appeal our decision. You can request further review through the request dashboard.

 

Additional information regarding Maine residents’ privacy rights

Maine’s Broadband Internet Access Service Customer Privacy Act generally prohibits providers of broadband Internet access service (“Providers”) from using, disclosing, selling or permitting access to “customer personal information” without a customer’s express, affirmative consent, which may be revoked at any time.

 

However, no consent is required for the collection, retention, use, disclosure, or sale or access to customer personal information when such activities are required to:

 

  • Provide the service from which such information is derived or for the services necessary to the provision of such service;
  • Advertise or market the Provider's communications-related services to the customer;
  • Comply with a lawful court order;
  • Initiate, render, bill for and collect payment for broadband Internet access service;
  • Protect users of the provider's or other providers' services from fraudulent, abusive or unlawful use of or subscription to such services; or
  • Provide geolocation information concerning the customer:
    • For the purpose of responding to a customer's call for emergency services, to a public safety answering point; a provider of emergency medical or emergency dispatch services; a public safety, fire service or law enforcement official; or a hospital emergency or trauma care facility; or
    • To a provider of information or database management services solely for the purpose of assisting in the delivery of emergency services in response to an emergency.

 

A Provider may not refuse to serve a customer who does not provide consent when required or charge a customer a penalty or offer a customer a discount based on the customer's decision to provide or not provide consent.

 

A Provider shall take reasonable measures to protect customer personal information from unauthorized use, disclosure or access, taking into account the nature and scope of the Provider's activities, the sensitivity of the data the provider collects, the size of the Provider, and the technical feasibility of the security measures.

 

In addition, a Provider may use, disclose, sell, or permit access to non-CPI, unless the customer opts out.

 

If you are an Xfinity customer, you can manage your account information and review your privacy settings at www.xfinity.com/privacy/your-privacy-choices. To review the full Xfinity privacy policy, visit www.xfinity.com/privacy. To learn more about our privacy commitments, including our commitment to protect your privacy when you use our broadband Internet service, please visit www.xfinity.com/privacy.

Additional Information Regarding Utah Residents’ Privacy Rights

Utah law provides Utah residents with rights to access and delete certain “Personal Data” we collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. If you are a Utah resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights.

 

The Utah Consumer Privacy Act defines “Personal Data” to mean “information that is linked or reasonably linkable to an identified or identifiable individual.” When we use the term “personal information” in our Privacy Policy, it includes Personal Data covered by this definition.

 

You or your authorized agent may submit a request to exercise your access and deletion rights by visiting www.xfinity.com/privacy/requests or calling us at 1-844-963-0138. To opt out of targeted advertising and the sale or sharing of Personal Data, or to set preferences regarding our use of sensitive Personal Data, please visit the Xfinity Privacy Preferences Center (www.xfinity.com/privacy/your-privacy-choices) and make the appropriate selections in the Settings menu of your relevant devices including X1, Flex, and Xumo TV.

 

Additional information regarding Virginia residents’ privacy rights

Virginia law provides Virginia residents with rights to access, delete, and correct certain “Personal Data” we collect about them, as well as to restrict the use of that Personal Data for targeted advertising, restrict the “sale” of that Personal Data, and control our use of Personal Data considered sensitive. If you are a Virginia resident, you also have a right not to receive discriminatory treatment for the exercise of your privacy rights. 

 

The Virginia Consumer Data Protection Act defines “Personal Data” to mean “any information that is linked or reasonably linkable to an identified or identifiable natural person.” When we use the term “personal information” in our Privacy Policy, it includes Personal Data covered by this definition. 

 

You or your authorized agent may submit a request to exercise your access, deletion, and correction rights by visiting www.xfinity.com/privacy/requests or calling us at 1-844-963-0138. To opt out of targeted advertising and the sale or sharing of Personal Data, or to set preferences regarding our use of sensitive Personal Data, please visit the Xfinity Privacy Preferences Center and make the appropriate selections in the Settings menu of your relevant devices including X1, Flex, and Xumo TV. If we deny your request, you have the right to appeal our decision. You can request further review through the request dashboard.

Additional information regarding EEA, Switzerland, and United Kingdom residents’ privacy rights

The EU General Data Protection Regulation and the UK General Data Protection Regulation provide residents of the EEA, United Kingdom, and Switzerland the rights to receive notice regarding the purposes for which your data are processed and the legal basis for our processing, the categories of recipients of your personal information, whether the personal information will be transferred outside these jurisdictions, and the criteria we use to determine how long to retain your data. You also have the right to receive notice about your rights. These rights apply to all residents of these locations, regardless of whether you are a customer, business contact, or member of the workforce. 

 

The GDPR defines “Personal Data” to mean “any information that is linked or reasonably linkable to an identified or identifiable natural person.” When we use the term “personal information” in our Privacy Policy, it includes Personal Data covered by this definition.