Collection and Use of Personal Information
The general section of this Privacy Policy describes the types of personal information we collect, how we collect it, and how we use it in categories that are easy to understand. The CCPA requires us to disclose the personal information we have collected about consumers in the past 12 months in the following categories. Some of the categories include very different types of information within the same category. As a result, how we use and how long we keep the information within each category will vary, and not all types of information within the same category will be used for all the purposes listed.
Identifiers
Name, alias, postal address, unique personal identifier, online identifier, Internet protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers
SOURCE
Directly from you when you provide it to us, such as when you create an account
From our systems when we generate the information and assign it to you, such as your account number or your IP address from third parties
PURPOSE OF COLLECTION AND USE
- To offer or provide our Services
- To make improvements to our existing Services and create new products, services, or features
- To provide marketing and advertising
- To personalize our Services
Additional categories of information listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
A name, signature, Social Security number, physical characteristics or description, address, telephone number, driver's license or state identification card number, education, employment, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories
SOURCE
Directly from you when you provide it to us, such as when you create an account or pay for your Services
From third parties who make inferences regarding your household, such as the education level
PURPOSE OF COLLECTION AND USE
- To offer or provide our Services
- To make improvements to our existing Services and create new products, services, or features
- To provide marketing and advertising
- To personalize our Services
Protected classification characteristics under California or federal law
Age (40 years or older), national origin, marital status, gender, veteran or military status
SOURCE
Directly from you when you provide it to us, such as when you sign up for an offer for veterans
From third parties who make inferences regarding your household, such as marital status or the age ranges of people within your household
PURPOSE OF COLLECTION AND USE
- To offer or provide our Services
- To make improvements to our existing Services and create new products, services, or features
- To provide marketing and advertising
- To personalize our Services
Commercial information
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
SOURCE
From you when you complete transactions with us
From third parties
PURPOSE OF COLLECTION AND USE
- To offer or provide our Services
- To make improvements to our existing Services and create new products, services, or features
- To provide marketing and advertising
- To personalize our Services
Biometric information
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, scans of the hands or face geometry, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data
SOURCE
Directly from you when you provide it to us, such as when you seek to authenticate your identify.
From our systems when you opt in to certain features of our Services, such as Xfinity Home security, that may collect information and generate inferences about physical patterns to deliver the Services and applicable features you have selected
PURPOSE OF COLLECTION AND USE
- To offer or provide our Services
- To verify your identity
- To make improvements to our existing Services and create new products, services, or features
- To protect the health and safety of our customers, employees, contractors, or the general public
Internet or other electronic network activity information
Browsing history, search history, and information regarding your interaction with an internet website, application, or advertisement.
SOURCE
From our systems when you use or interact with our Services
From third parties
PURPOSE OF COLLECTION AND USE
- To offer or provide our Services
- To make improvements to our existing Services and create new products, services, or features
- We do not use information collected from our broadband network through the provision of Xfinity Internet or Xfinity Mobile for these purposes.
Geolocation data
Precise physical location or movements
SOURCE
From our systems when you use or interact with Services that collect this information, such as Xfinity Mobile or the Xfinity Mobile apps and websites
PURPOSE OF COLLECTION AND USE
- To offer or provide our Services
- To make improvements to our existing Services
- To personalize our Services and to provide marketing and advertising; we do not use information collected from our provision of Xfinity Internet or Xfinity Mobile for these purposes
Sensory data
Audio, electronic, visual, thermal, olfactory, or similar information
SOURCE
From our systems when you use certain features of products and services that may collect information and generate inferences about physical patterns, such as Xfinity Home security features or when you use the Voice Remote to deliver Services and applicable features that you have selected
PURPOSE OF COLLECTION AND USE
- To provide our Services
- To make improvements to our existing Services and create new products, services, or features
Inferences drawn from other personal information
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
SOURCE
From our systems through a series of computer processes
PURPOSE OF COLLECTION AND USE
- To offer or provide our Services
- To make improvements to our existing Services and create new products, services, or features
- To provide marketing and advertising
- To personalize our Services
Disclosures to Third Parties for a Business Purpose
We limit disclosures of Personal Information for business purposes to service providers, as described above.
Sale of Personal Information and Right to Opt Out
The CCPA requires companies to include certain disclosures including "Do Not Sell My Info" links on their websites and mobile applications. We do not sell information that identifies who you are to anyone and we do not knowingly sell the personal information of consumers under 16 years of age. To opt out of the sale or sharing of non-identifying information, please visit the Xfinity Preferences Page and make the appropriate selections in the Settings menu of your relevant devices including X1, Flex, and XClass TV. Please note that your right to opt out does not apply to our sharing of data with service providers, with whom we work and who are required to use the data only on our behalf.
IDENTIFIERS
Unique personal identifier, online identifier, internet protocol address, or other similar identifiers
CATEGORIES OF THIRD PARTIES TO WHOM PI WAS "SOLD"
Affiliates, advertising networks, data analytics providers, social networks, and audience measurement companies
INTERNET OR OTHER ELECTRONIC NETWORK ACTIVITY INFORMATION
Information regarding your interaction with an internet website, application, or advertisement.
CATEGORIES OF THIRD PARTIES TO WHO PI WAS “SOLD”
Affiliates, advertising networks, data analytics providers, social networks, and audience measurement companies
Right to Know and Right to Request Deletion of Information
California residents have the right to request that we disclose what personal information we collect, use, and sell, as well as the right to request that we delete certain personal information that we have collected from you. To start this process, go to our Individual Rights Request Page. For your security and to ensure unauthorized third parties do not access your personal information, we will require you to verify your identity before we can act on your request. If you are a current customer or still have access to your Xfinity My Account, you will be required to authenticate through your Xfinity account. If you do not have an account with us, you will be required to provide an email address and mobile phone number to start the verification process. You may also be required to provide a qualified government-issued photo identification. If you are asking for access on behalf of someone else, we will require verification of your identity, as well as proof of authorization by the individual whose personal information you wish to access.
There may be information we will not return in response to your access request, such as information that would affect the privacy of others or interfere with legal requirements. Similarly, there may be reasons why we cannot comply with your deletion request, such as the need to keep your personal information to provide you service or to fulfill a legal obligation.
Right to Information Regarding Participation in Data Sharing for Financial Incentives
We may run promotions from time to time and ask you to share personal information with us in exchange for discounts. For example, we may offer a one-time discount if consumers sign up for our email marketing list. We will always give you clear notices about these types of programs when you sign up, and participation is always voluntary. If you change your mind, you will always be able to opt out, and if you don’t participate, you will still be able to use our Services.
Transparency Reports and Individual Rights Requests Reports
Learn more about our reports here.
How to Submit a Request
You or your authorized agent may submit a request to exercise your rights by:
To review the number of requests we have received over time, how we have complied with those requests, and the median or mean number of days in which we respond to such requests, please visit www.xfinity.com/privacy/transparency.
