1. Back to Support
  2. Back to Internet
  3. What will happen if I use more than a terabyte in a month?

What will happen if I use more than a terabyte in a month?

Print
Part of FAQs About Our Data Usage Plan.

See locations where the Terabyte Internet Data Usage Plan is in effect.

Note: This information does not apply to customers enrolled in the Flexible Data Option or the Unlimited Data Option.

No matter how much data you use, your Internet service will never be interrupted.

Courtesy Months

We're offering you two courtesy months, so you will not be billed the first two times you exceed a terabyte, while you are getting used to the Terabyte Internet Data Usage Plan. This means that the first two months you exceed a terabyte you will not be charged for overages, no matter how much you use during those months. You will only be subject to overage charges if you use more than a terabyte for a third time in a 12-month period. If you use more than a terabyte two times or less in a 12-month period, your courtesy month balance will reset to two at the end of these 12 months. However, if you use more than a terabyte three times in a 12-month period, no more courtesy months will be given. The 12-month period begins the first time you exceed a terabyte.

You can keep track of your courtesy month count on your Usage Meter webpage in My Account or in the XFINITY My Account app for mobile devices. You will also receive an automated phone call from Comcast the second month you reach a terabyte of usage.

Overage Charges

Once both courtesy months have been used, the next time you exceed a terabyte in a month (and any subsequent times a terabyte is exceeded in a month), you will be notified via an email and an in-browser notification that you have exceeded your data usage plan amount, that an additional block of 50 GB has automatically been allocated to your account, and that a $10 charge will be applied to your bill. You will automatically be charged $10 each time we provide you with an additional block of 50 GB of data, with a limit of $200 per month.

Billing Cycle

The charge for exceeding your data usage plan will appear on the bill statement following the last day of the month for which you exceeded your data usage plan (or on the subsequent bill statement, depending on your bill cycle date).

If you exceed your 1 Terabyte Data Usage Plan in a particular month, the XFINITY Internet section of your bill will list a usage charge of $10 for every additional 50 GB of data over the 1 terabyte included in your plan. See the following example (layout may be slightly different per location):
Example of data overage charge on bill.

If the particular month was a courtesy month, a usage charge that amounts to $10 for every 50 GB of data you were provided will be included in the XFINITY Internet section of your bill, but you also will see a courtesy credit for the same amount on that bill. See the following example (layout may be slightly different per location):
Example of courtesy month credit on bill.

Notifications

We will notify you when you approach, reach and exceed a terabyte. Learn more about data usage notifications.
Print

Find this article at:

https://www.xfinity.com/support/internet/data-usage-exceed-usage/

Was This Article Helpful?

Rate this article on a scale of 1 - 5

Related Articles

Need more help? We're on it.

Find an XFINITY Store or service center near you.