This article provides instructions on what to do if you are receiving the XRE-00272 "Something's not quite right" error on your TV.

When this error occurs, you will see the following message on your TV:

"Something's not quite right.
Only an Instant Replay Memory Card will work here. Please remove the incompatible SD card and re-insert the card that came with your TV Box."

Next steps

This error may occur if you attempt to replace the SD card that was provided with your TV Box with an incompatible SD card. To resolve, follow the steps provided by the on-screen message.

If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.

Additional information

Visit our Online Support Center to find common solutions.

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Need additional support? Ask Xfinity Assistant.