APPS - 04018 - Something's Off - X1 Error Message

Message

This article provides instructions on resolving the "X1 Xfinity My Account App Error Code: APPS - 04018" error. When this error occurs, you will see the following message on your device:

• "Something's off. Sorry, but we can't access your account right now. We should have this fixed shortly. Please give it a try in a few minutes."

Solution Code

To resolve this issue:

1. Refresh the Xfinity My Account app by pressing Exit on the remote control.
2. Go back into the Apps menu, select My Account on TV app and press OK.
3. If you are still unable to get into the app, please try again in 30 minutes.

If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.