This article provides instructions on resolving the "XHS-8023" error with the Xfinity Home app for Xfinity X1.
When this error occurs, you will see the following message:
- "Unable to Retrieve Images: It seems we can't access your saved images and videos at this time. XHS - 8023."
Next steps
To resolve this issue, please follow these steps:
- Refresh the Xfinity Home app for X1 by pressing Exit on the remote control.
- Go back into the Apps menu, select Xfinity Home and press OK.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.