This article provides instructions on resolving the "XHS-8023" error with the Xfinity Home app for Xfinity X1.
When this error occurs, you will see the following message:
- "Unable to Retrieve Images: It seems we can't access your saved images and videos at this time. XHS - 8023."
Next steps
To resolve this issue, please follow these steps:
- Refresh the Xfinity Home app for X1 by pressing Exit on the remote control.
- Go back into the Apps menu, select Xfinity Home and press OK.
If you continue to experience issues, please contact us using the method that is most convenient for you — chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.