Message
Learn how to resolve the "XRE-06013 - Something's not quite right" error while trying to pause live TV.
Solution Code
When this error occurs, you will see the following message on your TV:
"Sorry, we're having some trouble. A restart for all of your TV Boxes can usually resolve many common issues. While the restart is in progress, you will not be able to watch TV and recordings may be interrupted."
If you continue to experience issues, please Contact Us using the method that is most convenient for you - chat with us online or call us to speak with a Comcast representative.
Additional information
Visit our Online Support Center to find common solutions.
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