Your Xfinity username is part of your Xfinity ID, which you can use to sign in. It's also your @comcast.net email handle.

Find Your Xfinity ID

Forgot your Xfinity ID? Your Xfinity ID is your email, mobile phone number or username. If you don’t know what your Xfinity ID is, you can use My Account, Xfinity My Account app or your Xfinity X1 TV Box to find it, or check out the Xfinity ID Lookup Tool or Reset Your Xfinity Password.

Change Your Xfinity ID

You can change your Xfinity ID at any time in the My Account website. However, your old Xfinity ID can’t be used again.

Sign in to My Account.
Click the Users tab at the top of the page.
Click Edit next to the user's name that you’d like to change.
Note: The primary user can edit any user’s name, but a manager and/or member may only edit their own. Viewers can't edit any user’s name, including their own.
In the Xfinity ID & Password section, click Edit to the right of the current Username.
Confirm the password and enter the new Xfinity ID in the New Username box, then click Save.
Note: If you are changing the Xfinity ID for another user on your account, you’ll need to enter their password, not your own. This will also change the @comcast.net email.
A confirmation message will appear.

My Account App

To find your Xfinity ID in the My Account app:

Sign in to the Xfinity My Account app on your mobile phone.
In Account Information, your username can be found underneath your name.

Notes:

Xfinity IDs can only be changed from the Xfinity My Account website.
If you want more details on your Xfinity ID and instructions on how to set it up, check out Learn about Xfinity ID and Create an Xfinity ID.

Additional Information

Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more.

The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278.

Have a quick question? Ask Xfinity Assistant.

Need additional support from us? Chat with an agent.