With your Xfinity account, you can manage your payments, customize your WiFi network name and password, troubleshoot your devices and get personalized help whenever you need it.

To sign in, use your Xfinity ID (email, mobile, username) on the Xfinity app or in your account. You can also say “my account” into your Xfinity Voice Remote to see it on your X1 TV Box.

Trying to access your Xfinity Email account instead? Sign in to your Xfinity Email.

Need help signing into your account? Look up your Xfinity ID or reset your password.

What can you do in your account?

When signed in to your account, you can:

View and pay your bill.
Set up automatic payments and paperless billing.
Get personalized help whenever you need it.
View and manage appointments.
Customize your WiFi name and password.
Pair your remote.
Check for outages.
Activate your devices.
Troubleshoot your devices.
Manage your Xfinity Mobile lines.
Find your nearest Xfinity Retail Store.

Sign in on your mobile device

Using the Xfinity app is the easiest way to manage your Xfinity services.

Download the Xfinity app (download for Apple or Android).
Open the app and sign in with your Xfinity ID and password.
Use the app to pay bills, troubleshoot services, and change account settings.

Note: If you're using the latest version of the Xfinity app and are an Xfinity Mobile customer using your Xfinity Mobile device without an Xfinity ID, or if you aren't signed into the Xfinity app, you can still:

View details about your own mobile line, paired devices, data usage and available features for the line
View information like device name, type, and coverage with Xfinity Mobile Care (XMC)
Access help & support articles from the Xfinity app.
Turn on Number Lock

Sign in with the primary user’s Xfinity ID to get the full experience.

Sign in online

You can sign in to your account online using any supported web browser on your PC or Mac. Once you enter your Xfinity ID and password, you'll be securely connected to all your account information.

Sign in on your X1 TV Box

You can access your account information and pay your bill through your X1 TV Box.

Press xfinity on your remote control and select Settings, then My Account.

Notes:

Some account features may not be available on all X1 TV Boxes.
Xfinity Mobile details are not available on X1.
For additional help on X1, press the A button on your remote.

Additional languages

This article is available in the following languages:

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.