If you have a past-due balance, you may be able to pay it off in monthly installments while keeping your Xfinity services active. If you're eligible, you'll see the payment plan option when you sign in at xfinity.com.
When you sign up for an installment plan, making a down payment on your past due balance can help lower your future installment payments.
Ready to pay your balance now? View your bill.
Set up an installment plan
When you log in to your account, you might see a message about flexible payments. Follow these steps to explore your options:
- Select Chat for options to open Xfinity Assistant.
- Select Billing and payments.
- Type “Explore flexible payment options”.
- If you're eligible, Xfinity Assistant will show your options.
- If an installment plan is available, select it to continue.
- Select Yes, let’s continue, then choose what type of payment you want to make.
- A new tab may open. Do not close the original tab. You will need to return to it after making a payment.
- On the Installment plan page, select Minimum due today, or enter a different amount under Pay another amount.
- Review the plan terms and choose your payment method.
- Select Submit or Submit Payment to finish.
- The option may vary, but both complete your enrollment.
After you enroll, you’ll see a summary of your plan, and Xfinity will send you a confirmation email.
Note: It may take up to two days for the installment plan to appear on your account. You can check the status anytime by chatting with Xfinity Assistant.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.