You might qualify for a temporary service plan if you have a past-due balance. This plan lets you stay connected to Xfinity Internet and Voice, pay a lower monthly rate, and pause other services for 90 days. If you're eligible, you'll see the plan option when you sign in at xfinity.com.
Setting up a temporary service plan
When you log in to your account, you might see a message about flexible payments. Follow these steps to explore your options:
- Select Chat for options to open Xfinity Assistant.
- Select Billing and payments.
- Type “Explore flexible payment options."
- If you're eligible, Xfinity Assistant will show your options.
- If a temporary service plan is available, select it to continue.
- Pick the service plan you want.
- If you have a past-due balance, you’ll need to make a payment or sign up for more flexible payment options first.
- You can make a minimum $50 payment and set up a 12-month installment plan for the rest of your past-due balance.
- A new tab may open. Do not close the original tab. You will need to return to it after making a payment.
After you make your payment, you’ll see a message confirming your temporary service. You’ll also get a confirmation email. Your temporary service plan may take up to two days to start.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.