How do I activate my mobile phone or tablet on an existing Xfinity Mobile line and NOW Mobile?

Bringing your own device or getting a new one? Activation is easy with the Xfinity app. Activation times vary. It usually takes about 10 minutes.

• If you’re new to Xfinity Mobile, set up a line.
• Already have Xfinity Mobile and need to add a new line? Add a line to your Xfinity Mobile account.
• Need help with using quick transfer? Use quick transfer to activate your device with Xfinity Mobile or NOW Mobile.

Before you start:

• Connect your device to WiFi.
• Make sure it’s fully charged or plugged in.
• Update to the latest software.
• Save important things, like voicemails, photos, and files.
• Have your previous account number and PIN handy if you’re transferring your number.
• Have your Xfinity ID and password ready.
  • A Primary or Manager Xfinity ID can activate any device on the account. Members can activate a device linked to their line.

Get started in the Xfinity app

Option	How to get started
Already on your phone — Device Notification	You may get a push notification on your device that it’s ready to be activated.
Already on your phone	If you're on a mobile device, you can also get started with downloading or opening the Xfinity app.
Search in the Xfinity app	Open the Xfinity app. Tap the search icon in the top corner of the Overview tab. Type Activate Xfinity Mobile device. Tap your device to get started.
Overview tab in the Xfinity app	Open the Xfinity app. If you have devices ready to activate on your account, an Overview card will show the option to Activate your device.
Services tab in the Xfinity app	Open the Xfinity app. Go to the Services tab. Scroll to Connect compatible equipment and tap Activate more devices. Scroll to Mobile. Tap your device type to get started (Purchased from Xfinity or Purchased elsewhere).
Account tab in the Xfinity app	Open the Xfinity app. Go to the Account tab. Tap Set up equipment or devices under Activate WiFi and more. Scroll to Mobile. Tap your device type to get started (Purchased from Xfinity or Purchased elsewhere).
Using a QR Code	If you’re on a computer or tablet, scan the QR code with your phone to start.

If you are looking for help with using Quick Transfer from one device to another, see how to use Quick Transfer to activate your device with Xfinity Mobile or NOW Mobile.

Activating a device on an existing line

1. After following the steps above to Get started in the Xfinity app, tap Start Activation.
2. You need a one-time passcode sent to an email address on file or the phone number linked to the device or SIM being replaced. Select Send Code.
3. Enter the one-time passcode. Then, tap Confirm Code.
4. The Xfinity app tells you when your number was successfully activated.
5. You will be asked to confirm your identity before setting up your device. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a code sent through email or text.
6. Once confirmed, find out if you need to follow eSIM or pSIM activation steps to finish the process.

Links:

• Are you looking for steps to add a new device to your existing line? See how to replace the device on an existing line.
• If you’re looking for help with using Quick Transfer from one device to another, see how to use Quick Transfer to activate your device with Xfinity Mobile or NOW Mobile.

Adding your eSIM to the network

After completing verification, your device is ready to be added to the Xfinity Mobile or NOW Mobile network. You will get a notification inviting you to set up your eSIM.

1. Tap this notification. Then, select Set up eSIM.
2. Follow the cellular plan’s installation steps on the screen.
3. Once complete, you'll get a "Cellular Setup Complete" message to confirm eSIM setup was successful.
   • This means you're now on the Xfinity Mobile network.
4. Your device’s operating system also tells you once Xfinity Mobile is added.
5. In the Xfinity app, confirm you have cellular bars at the top of the device.
   • Select Yes, I have cellular service bars. Then, tap Continue.
6. If you are swapping your eSIM, you will be asked to confirm your identity before setting up your device. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a code sent through email or text.
7. Xfinity Mobile or NOW Mobile then activates the service and confirms the new device is on the network.

Adding your pSIM to the network

After completing verification, your device is ready to be added to the Xfinity Mobile or NOW Mobile network.

1. Follow the prompts in the Xfinity app. These show you how to successfully install the physical card into your device.
   • The pSIM may already be installed in your device.
2. Once the pSIM is successfully installed, select The SIM is inserted.
3. Confirm you have cellular bars at the top of the device. Xfinity Mobile should now show as your listed provider.
4. If you do, within the Xfinity app, verify your cellular service.
   • Select Yes, I have cellular service bars. Then, tap Continue.
5. If you are swapping your pSIM, you will be asked to confirm your identity before setting up your device. You can choose one of two ways:
   • Tap a notification in the Xfinity app.
   • Enter a code sent through email or text.
6. Xfinity Mobile or NOW Mobile then activates the service and confirms the new device is on the network.

What should I do if the eSIM doesn’t automatically download?

QR code:

If for any reason the eSIM doesn't automatically download, scan the QR code below, and follow the prompts.

Manually enter a URL:

If you still can’t download and install the eSIM, you can also enter a URL (website address) in your device to download the eSIM. Before getting started make sure your device is connected to WiFi and follow the steps below for your device:

Manufacturer	Steps
Apple devices	Open your device's settings app. Tap Cellular or Mobile Data. Select Add Cellular Plan or Add eSIM and use QR code. Select Enter Details Manually at the bottom of the screen. Enter cct.vzw.otgeuicc.com in the SM-DP+ Address field. Leave the Activation Code and Confirmation Code fields blank. You may need to tap the Activation Code or Confirmation Code field to see the Next button. Select Next near the top of the screen. Follow the on-screen steps.
Samsung Galaxy devices	Open the Settings app. Select Connections. Select SIM manager. Select Add eSIM. Select Scan QR code. When the prompt shows, select Enter Activation code. Enter LPA:1$cct.vzw.otgeuicc.com Tap Done.
Google Pixel devices	Select Network & Internet. Select SIMs. Select Add SIM. Select Download a SIM Instead. Select Use a different network if Xfinity Mobile isn’t listed. On the Scan QR code screen, select Need help? Select Enter it manually. Enter LPA:1$cct.vzw.otgeuicc.com$ Tap Continue.
Motorola devices	Open the Settings app. Select Network & Internet. Select Mobile Network or SIMs & mobile network. Select Add SIM or the + icon. Select Enter code manually. Enter LPA:1$cct.vzw.otgeuicc.com$ Tap Done.

Additional information 

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.