If you have another phone with the latest software, you can use quick transfer to set up your new device automatically. You don’t need to use the Xfinity app to transfer service.
Tip: Quick transfer uses both devices at the same time, so pick a time when you don’t need your old device for a few minutes.
Before you start
- Connect your device to WiFi and Bluetooth.
- Make sure Number Lock is turned off.
- Make sure your devices have the latest operating system and software.
- Make sure that the source device has a device screen lock such as PIN, Pattern, etc. enabled
- You may need either your Apple ID, Samsung ID, and/or your Google ID and password.
- And you’ll also need your Xfinity ID and password.
Quick transfer is available on select Apple, Samsung, Google Pixel, and Motorola devices running the latest software. Availability may vary by model.
The time it takes depends on your devices. Follow the steps below to get started.
Notes:
- Xfinity ID users with a Primary or Manager ID can activate any device on the account. Members can activate the device(s) associated with their line.
- eSIM quick transfer works between the same device types: Android to Android (Google, Samsung, Motorola) and iPhone to iPhone.
- If you’re looking for help with using the Xfinity app or unable to use quick transfer to activate a new device, see How do I activate my mobile phone or tablet with Xfinity Mobile and NOW Mobile?
- For device specific troubleshooting see our Device Support on Xfinity.com/mobile.
eSIM quick transfer for iPhones (iPhone 12 and up)
With this feature, you can:
- Transfer your physical SIM (pSIM) to an eSIM on a new iPhone on an existing Xfinity Mobile line.
- Transfer an eSIM from one iPhone to another iPhone on an existing Xfinity Mobile line.
- Convert your pSIM to an eSIM on the same iPhone on an existing Xfinity Mobile line.
To get started, make sure:
- You're signed in with your Apple ID on both iPhones.
- Turn on WiFi and Bluetooth on both devices.
- Lay them close together.
Quick transfer on iPhone — Existing line
- On your new device, follow the prompts to set it up, choosing language preferences, your country, and connecting to WiFi.
- Choose Transfer from nearby iPhone.
- Confirm you want to transfer your SIM to your new iPhone and select Transfer Number.
- Select Continue to finish Cellular Setup in Settings after the device is setup.
- After the setup is complete, you’ll get a popup asking you to Set Up Cellular. Select Set Up to continue.
- Some iPhones may require you to sign in using your Xfinity ID/Password to transfer SIM
- Select Transfer from another iPhone.
- Confirm you want to transfer your SIM to your new iPhone. Select Transfer Number.
- On your old iPhone, you’ll be asked to confirm transferring your SIM. Select Transfer SIM on the old iPhone to continue.
- If you’re asked, sign into your Xfinity Mobile account on your new iPhone. Select Sign in to get started.
- Enter your primary Xfinity ID and select Let’s go to continue.
- Enter your password and select Sign In.
- If you’re asked, sign into your Xfinity Mobile account on your new iPhone. Select Sign in to get started.
- Wait for the network to be ready. This may take a few moments; do not close your screen.
- Select Okay to begin transferring your number from your old iPhone to the new one.
- Select Done once the setup is complete.
- You’re all set to start using your new phone
Convert your pSIM to an eSIM on the same iPhone
- Go to Settings > Cellular > Convert to eSIM.
- Confirm your choice by selecting Convert to eSIM.
- Select Convert to eSIM again on the message that appears on the screen.
- Once the phone number is converted to an eSIM, the pSIM (SIM card) can be removed from the SIM tray.
- Select Continue to finish cellular setup.
- Sign into your Xfinity Mobile account. Select Sign in to get started.
- Enter your Xfinity ID and select Let’s go to continue.
- Enter your password and select Sign In.
- Wait for the network to be ready. This may take a few moments; don’t close your screen.
- Once your phone is set up on the Xfinity network and connected, select Okay. After your phone has been successfully converted to eSIM you’ll see Converted to eSIM under your phone number in the Settings menu.
SIM transfer on iPhone using the Settings menu
- Go to Settings > Cellular > Set Up Cellular
- Select Transfer from Nearby iPhone
- Select Continue.
- Enter the verification code from your new iPhone on your old iPhone.
- Choose the phone number to setup on your new phone and select Continue.
- Select Transfer Number.
- If you’re asked, sign into your Xfinity Mobile account on your new iPhone. Select Sign in to get started.
- Enter your Xfinity ID and select Let’s go to continue.
- Enter your password and select Sign In.
- If you’re asked, sign into your Xfinity Mobile account on your new iPhone. Select Sign in to get started.
- Wait for the network to be ready. This may take a few moments; don’t close your screen.
- After your phone is connected, select Okay.
- After you see Cellular Setup Complete, select Done.
- You’re all set to start using your new phone.
For more information, see Set up eSIM on iPhone.
Android quick transfer
With this feature, you can:
- Transfer your physical SIM (pSIM) to an eSIM on a new Android device
- Transfer an eSIM from one Android device to another
To get started, make sure:
- Both devices are near each other and are turned on with Bluetooth and WiFi connected
- Both devices are running Android 12 or later
- Make sure that the source device has a device screen lock such as PIN, Pattern etc. enabled
- Google Play Services is up to date.
Note: Physical SIM (pSIM) to eSIM same device is not supported for Androids.
Google Pixel devices
If you have a Google Pixel 6 or newer, you can move your Xfinity Mobile service from your old phone to your new Google Pixel in two ways:
- During setup on your new phone, or
- Later in settings
SIM transfer: New device activation — Existing line
- On your new device, select Get started.
- On your new device, select the type of device you’re switching from
- Pixel or Android device
- On your old device, select Set up.
- Scan the QR code on your new device with your old device.
- On your new device, confirm your lock code or pattern.
- On your new device, select your Xfinity Mobile eSIM and then select Transfer.
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If you see more than one eSIM, choose the one you want to move.
- You can transfer additional eSIM’s later using steps outlined in SIM Transfer — set up later in settings (guidance below).
-
- When finished, select Continue on your new device.
If using a device with multiple eSIM’s be sure to toggle on the newly transferred SIM.
- Go to Settings > Network & Internet > SIMs.
SIM transfer: Set up later in settings
- Go to Settings > Network & Internet > SIMs > Add SIM.
- Select Transfer a SIM from another device.
- Select the type of device you’re switching from
- Pixel
- Android device
- On your old device, select Next.
- Scan the QR code on your new device using your old device.
- On your new device, select Transfer to confirm that you’d like to transfer your Xfinity Mobile eSIM from your old device to the new device.
- If you’re switching from an old device using a pSIM you’ll see Connect & transfer.
- On your old device, confirm your lock code or pattern
- Select Done on both devices once the Xfinity Mobile SIM has been transferred.
Motorola devices
You can move your Xfinity Mobile service from your old phone to your new Motorola phone in two ways:
- During setup on your new phone, or
- Later in settings
Supported models include examples such as Moto g (2025 and newer), Motorola razr (2025 and newer), and Moto g stylus 5G (2025 and newer). This is not a complete list, and newer models may also be supported.
SIM transfer: New device activation — Existing line
- On your new device, select the type of device you’re switching from (Android device).
- If you have multiple eSIMs, start by selecting Transfer a SIM from another device.
- On your old device, select Set up.
- Scan the QR code on your new device with your old device.
- On your new device, confirm your lock code or pattern.
- On your new device, select your Xfinity Mobile eSIM and then select Transfer.
- If you have multiple eSIMs, select one to transfer during this step. You can transfer additional eSIMs later using steps outlined in SIM Transfer — set up later in settings (guidance below).
- Select Next to continue setting up your phone while you wait for your eSIM to transfer. Once done you will get a notification.
- If you are using a device with multiple eSIM’s be sure to toggle on the newly transferred SIM. Go to Settings > Network & Internet > SIMs.
SIM transfer: Set up later in settings
- Go to Settings > Network & Internet > SIMs > Add SIM.
- Select Transfer a SIM from another device.
- Select the type of device you’re switching from (Android device).
- On your old device, select Next.
- Scan the QR code on your new device using your old device.
- On your new device, select Transfer to confirm that you’d like to transfer your Xfinity Mobile eSIM from your old device to the new device.
- Once complete, select Done on your new and old device.
Samsung devices
You can move your Xfinity Mobile service from your old phone to your new Samsung or Android phone in two ways:
- During setup on your new phone, or
- Later in settings
Supported models include examples such as Galaxy S23 or newer, and Galaxy Z Flip/Fold 5 or newer. This is not a complete list, and newer models may also be supported.
SIM transfer: New device activation — Existing line
- On your new device, select Transfer SIM from another phone.
- Enter the verification code on your old device.
- On your old phone, confirm the number to be transferred, then select Transfer.
- If you have multiple eSIMs, select one to transfer during this step. You can transfer additional eSIMs later using steps outlined in SIM Transfer — set up later in settings (guidance below).
- If your old device uses a physical SIM (pSIM), this process will switch you to an eSIM on your new device. You will no longer need the old pSIM.
- On your new device, select Transfer to confirm that you’d like to transfer your Xfinity Mobile eSIM from your old device to the new device.
- Once complete, select Next on your new device.
- Select Done on your old device.
- If using a device with multiple eSIM’s be sure to toggle on the newly transferred SIM. Go to Settings > Connections > SIM Manager.
SIM transfer: Set up later in settings
- On your new device, go to Settings > Connections > SIM manager > Add eSIM.
- On your new device, select Transfer a SIM from another phone.
- Enter the verification code on your old device.
- On your old phone, confirm the number to be transferred, then select Transfer.
- On your new device, select your Xfinity Mobile eSIM, then select Transfer.
- Once complete, you’ll see your eSIM and phone number.
- Select Done on your old device.
SIM transfer: New device activation (from non-Samsung Android devices)
- Select Transfer SIM from another phone.
- On your old device, select Next.
- Scan the QR code on your new device with your old device.
- On your new device, select your Xfinity Mobile eSIM, then select Transfer.
- Once complete, select Next on your new device.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
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