How do I replace the device on my existing line?

There's never been a better time to upgrade your device. Learn how to use the Xfinity app or website to add a new device to your existing line.

Notes:

• For help with adding a new line, see how to add a line to your Xfinity Mobile account.
• For help with activating a phone or a tablet, see how to activate your mobile phone or tablet with Xfinity Mobile and NOW Mobile.
• For help with activating a smartwatch, see how to activate a smartwatch.

Purchase a new device for your existing line using the Xfinity app

1. Sign in using the Primary or Manager's Xfinity ID and password.
2. Tap the Services tab.
3. Select the Mobile lines and data usage option located within the Mobile services card.
   
4. Select the line you’d like to upgrade.
5. Select the device you wish to upgrade.
6. Under Device management, select Upgrade or switch your device.
   • Depending on the status of your device, you may see, "Your device has anytime upgrade," "You can upgrade your device," "You can get an early device upgrade," "Upgrade or switch your device", or "Learn about early device upgrades."
   • You may be required to sign in again.
7. Continue with Step 5 under Purchase a new device for your existing line using the Xfinity website.

Purchase a new device for your existing line using the Xfinity website

1. Go to your account online.
2. Sign in using the Primary or Manager's Xfinity ID and password.
3. Go to the Devices page and click on the device you want to upgrade.
   
   • If you have Mobile Plus or Premium Unlimited, you may qualify to upgrade your phone anytime. See upgrade anytime for more information.
4. Select Replace your device.
   • Select Shop new devices or Bring your own.
     • For more information about bringing your own device, see how to bring your own device (BYOD) to Xfinity Mobile.
5. Pick the new phone you want to purchase from the available choices.
   • Select the color, storage size, and if you want to trade in a phone.
6. Select the phone you’re replacing. From here you can see if you are eligible to upgrade anytime, Early Upgrade, or trade-in a device you own.
   • If you’re an Xfinity Mobile-only customer, you’ll have the ability to edit the shipping address to match the account holder’s new home address and consent to an external credit check.
     • Only the account holder can consent to a credit check.

Additional information

Visit our Online Support Center to find common solutions.

The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.

Need additional support? Ask Xfinity Assistant.