When your device’s data roaming settings are turned on, you can use your device at the pay-as-you-go rate per megabyte (MB) of data used or consider adding Global Travel Pass to save money.
When data roaming settings are turned off, your device won’t connect to any non-U.S. cellular networks, and you won’t incur any data roaming charges. You may need to restart your device for the settings change to apply.
You can still use many apps offline or on WiFi. When connected to WiFi, your device uses that connection for internet access, and most apps will work normally. You only need cellular data when you're not on WiFi.
Some apps may use data in the background; to avoid international data charges, turn off data roaming before you travel to avoid paying the pay-as-you-go rate or consider adding Global Travel Pass to save money.
For more information, see using Xfinity Mobile when traveling internationally.
Note: When you first activate your service, you can only make calls to the United States, Canada, and Mexico.
You can call any country and use international roaming worldwide once:
- Your Xfinity Internet service is installed and activated,
- Your device’s data roaming settings are turned on,
- You have made at least one domestic call, and
- Your account is current without any past due balance.
Apple devices
- Go to Settings > Cellular > Cellular Data Options > Data Roaming.
- Turn on/off to enable/disable roaming service for voice and data.
Xfinity Mobile customers with an iPhone device can use iMessage to send messages and use FaceTime with other iPhone users at no charge when connected to free WiFi networks.
Google devices
- Go to Settings > Network & Internet > SIMs Xfinity Mobile > Roaming.
- Turn on/off to enable/disable roaming service for data.
Samsung devices
- Go to Settings > Connections > Mobile Networks > Data Roaming.
- Turn on/off to enable/disable roaming services for data.
LG devices
- Go to Settings > Networks > More > Mobile Networks > Data Roaming.
- Turn on/off to enable/disable roaming services for data.
Motorola devices
- Go to Settings > Network & Internet > Mobile Network > Roaming.
- Turn on/off to enable/disable roaming service for data.
Visit device support for detailed instructions on how to manage the international settings for all other devices.
Additional information
Visit our Online Support Center to find common solutions.
The easiest way to activate, manage, and troubleshoot your Xfinity experience is with the Xfinity app! Get 24/7 real-time support, pay your bill, view plan details, get outage updates, and more. Download the free Xfinity app, or scan the QR code with your smartphone.
Need additional support? Ask Xfinity Assistant.