For continued support regarding your CityNet services, please call San Bruno CityNet Services at 1-650-616-3100 at for 24/7 Tech Support:

• Monday, Tuesday, Thursday, and Friday: 8:00 a.m. to 4:00 p.m. 
• Wednesday: 8:30 a.m. to 4:00 p.m. 
• For 24/7 Tech support, call 1-877-646-6407

Xfinity: As of today, nothing will change with your existing CityNet services.

• Over the coming months, you will hear more from Comcast about the service options and promotional offers available to you.

Comcast Business: Comcast will have product and pricing parity and deliver you the best value for your business.

• An account executive will discuss all your business options.

Xfinity: Comcast has different internet speed plans available.

• Over the coming months, you will receive more details about the transition to Comcast and the service options available to you.
• We also plan to upgrade the infrastructure to provide faster and more reliable internet speeds for San Bruno customers.

Comcast Business: Comcast Business will have parity or exceed your speed expectations and you will have the option to select the tier that matches your business needs.

Xfinity: You may need to exchange your current CityNet equipment for Comcast equipment to take full advantage of Comcast services and product features.

• We will provide detailed instructions and support for any equipment changes at a later time.

Comcast Business: Most of Comcast’s business products (data, voice and video) do require a Comcast device, which will be provided and replaced if needed.

• Solutions and equipment varies by products installed.

Xfinity: As of today, your current CityNet bill will not change.

• In the coming months, you will hear more from Comcast on the service options and promotional offers available to you.

Comcast Business: Comcast is working to meet or exceed the current deals and have a wide selection of solutions for your business based on speed, price and value.

Xfinity: During the transition, we will do our best to minimize disruptions to service.

• If there will be any interruptions to service, we will communicate to customers ahead of time for planning purposes.

Comcast Business: As above, Comcast understands the impacts to a business differ from that of Residential customers and will coordinate with your contacts on the most efficient method to convert your services to Comcast.

Xfinity: We will work to ensure a seamless transition of your TV services from CityNet to Comcast.

• However, recorded content on your current DVR will not transfer over.

Comcast Business:

• Note: DVR not applicable to Comcast Business customers.

Xfinity: Comcast will have technical support available for any Comcast equipment.

Comcast Business: Comcast’s professional installation includes all setup of Comcast equipment and services at your location.

Xfinity and Comcast Business are both divisions of Comcast:

• Xfinity provides internet, TV, mobile, and security services for residential customers.
• Comcast Business offers internet, voice, mobile, and security solutions for businesses.

One company, one infrastructure: 

• Both divisions share Comcast’s infrastructure, ensuring high-quality, reliable services for both homes and businesses.

Comprehensive solutions for every need: 

• Whether at home or work, Comcast’s unified technology delivers seamless connectivity, mobile options, and advanced support.