For continued support regarding your CityNet services, please call San Bruno CityNet Services at 1-650-616-3100:

 

• Monday, Tuesday, Thursday, and Friday: 8:00 a.m. to 4:00 p.m. 
• Wednesday: 8:30 a.m. to 4:00 p.m. 
• For 24/7 Tech support, call 1-877-646-6407

Xfinity: As of today, nothing will change with your existing CityNet services.

 

• Over the coming months, you will hear more from Comcast about the service options and promotional offers available to you.

 

Comcast Business: As of today, nothing will change with your existing CityNet services.

 

Comcast Business offers high-performance broadband, TV, voice solutions, and advanced security services.

 

• Over the coming months, you will hear more from Comcast about the service options and promotional offers available to you.
• A Comcast Business account executive will be happy to discuss your service options.

A personalized letter will be sent to you with details on the Xfinity plan and pricing comparable to your CityNet plan. Once you receive your letter, we also suggest you reach out to us to hear more about other Xfinity plans and promotions available to you. Please contact us at 855-206-1261.

 

Why did my neighbor receive notification prior to me?

As we build out our network in your area, homes may have different timing to switch over to Xfinity. You will receive a letter 30 days in advance of your transfer from CityNet to Xfinity.

 

How can I find out when my neighborhood is switching to Xfinity?

All CityNet customers will receive a letter 30 days in advance of their switchover. You can also reach out to us at 855-206-1261, if you haven’t received your letter and would like to have a general idea of when your location will have access to Xfinity services.

 

See a sample letter here.

Xfinity: Comcast has different internet speed plans available.

 

• Over the coming months, you will receive more details about the transition to Comcast and the service options available to you.
• We also plan to upgrade the infrastructure to provide faster and more reliable internet speeds for San Bruno customers.

 

Comcast Business: Comcast Business offers high-performance broadband service with speed tiers that meet or exceed the speeds currently provided by CityNet. A Comcast Business account executive will be happy to discuss your service options.

Xfinity: You may need to exchange your current CityNet equipment for Comcast equipment to take full advantage of Comcast services and product features.

 

• We will provide detailed instructions and support for any equipment changes at a later time.

 

Comcast Business: Most of Comcast’s business products (data, voice and video) require a Comcast device.

 

• Type of equipment varies depending on the Service.

 

What you need to know about your Xfinity equipment:

Your current equipment from CityNet is not compatible with your new Xfinity services. Don’t worry – we have easy ways to learn about new equipment. You can explore our Xfinity Gateway option which is designed to be the most reliable modem on our network at xfinity.com/learn/internet-service/modems-and-routers.

 

Your Xfinity technician will bring your new equipment when they install your services and can recycle your old CityNet equipment.

 

If you own your own device, see if your device is compatible at xfinity.com/support/devices.

 

If you are not using compatible Xfinity or customer-owned equipment your services could be interrupted, including access to 911.

 

What do I do with my CityNet equipment?

You are able to drop off equipment at our Daly City Xfinity store located at 153 A Serramonte Center, Daly City, CA 94015, or at 398 El Camino Real, San Bruno CA 94066. If you have a technician installing your services, they can take your old equipment.

Xfinity: As of today, your current CityNet bill will not change.

• In the coming months, you will hear more from Comcast on the service options and promotional offers available to you.

 

Comcast Business: Comcast is working to offer a wide selection of solutions for your business based on speed, price and value.

Comcast takes data security and privacy very seriously and has safeguards in place to protect customer information. Your privacy is essential when you use our products and services. To view our privacy policy, please visit xfinity.com/privacy.

Xfinity: During the transition, we will do our best to minimize disruptions to service.

 

• If there will be any interruptions to service, we will communicate to customers ahead of time for planning purposes.

 

Comcast Business: Comcast Business understands the importance to our business customers of minimizing service disruptions and, once you have ordered your new Comcast Business services, we will coordinate with your contacts to efficiently install and activate your new services.

Xfinity: We will work to ensure a seamless transition of your TV services from CityNet to Comcast.

 

• However, recorded content on your current DVR will not transfer over.

 

Comcast Business:

 

• Note: DVR not applicable to Comcast Business customers.

After customers switch to Comcast services, there may be some changes to your billing cycle. Customers will be informed of any changes and provided with detailed billing information.

All existing balances related to CityNet services will be handled through CityNet.

No, there isn’t anything for you to do at this time. We will provide updates as we get closer to the transition of services from CityNet to Comcast.

Xfinity: Comcast will have technical support available for any Comcast equipment.

 

Comcast Business: Comcast’s professional installation includes all setup of Comcast equipment and services at your location.

As your Xfinity technician works to connect your service, they will educate you about your new Xfinity service. We’re here to help so ask your Xfinity technician any questions about your service.

 

During installation, you can expect service outages. This downtime will affect all your services and if you are a current CityNet Digital Phone customer, you will not be able to make or receive emergency 911 calls during this time. Please know that our technician will work as efficiently as possible to limit the duration of this outage.

 

If you do not want to transition to Xfinity services or would like to switch to another service provider, please contact us at 855-206-1261.

Once we switch your location over from CityNet to Xfinity, you will receive more details about the transition to Comcast and the service options available to you. If you choose not to sign up for Xfinity services, then you will lose service. We recommend you contact us as soon as you receive your letter to avoid service disruptions. If you do not want to transition to Xfinity services or would like to switch to another service provider, please contact us at 855-206-1261.

Once you connect with Xfinity you will receive a new account number and account credentials. From there you will have various options to pay your bill. You can pay in one of our retail stores, mail in or online.

 

Manage and pay your bill online at payments.xfinity.com

• We have easy ways to pay. Set your payment method now.
• View and pay your bill online or with the Xfinity App.
• Never miss a payment. Sign up for automatic payments.
• No stamps, no checks, no envelopes. Enroll in paperless billing.

Xfinity offers support in Spanish, Mandarin, Russian, Portuguese, Arabic and Korean. You will need to contact us at 855-206-1261 for further assistance.

Yes, we are setting up in-person help and tech workshops, especially for seniors and residents who prefer face-to-face support. Watch for details in upcoming letters and at your local community centers.

Xfinity offers affordable plan options, including Internet Essentials for eligible households. Please contact us at 855-206-1261 once you receive your letter to explore options.

You can maintain your current CityNet email address. We will reach out when we are in the process of migrating and ensure you have ample time to make necessary changes.

All official communications will come from Xfinity or from the City of San Bruno. If you have any concerns, please visit: https://www.xfinity.com/sanbruno or contact us at 855-206-1261.

As of today, nothing will change with your existing CityNet services. Over the coming months, you will hear more from Comcast Business about the service options and promotional offers available to you.

Xfinity and Comcast Business are both divisions of Comcast:

 

• Xfinity provides internet, TV, mobile, and security services for residential customers.
• Comcast Business offers internet, TV, voice, mobile, and advanced cybersecurity solutions for businesses.

 

One company, one infrastructure:

 

• Both divisions share Comcast’s infrastructure, ensuring high-quality, reliable services for both homes and businesses.

 

Comprehensive solutions for every need:

 

• Whether at home or work, Comcast’s unified technology delivers seamless connectivity, mobile options, and advanced support.