PIN for your Xumo Stream Box from Xfinity and Xfinity Stream

With Xumo Stream Box from Xfinity and Xfinity Stream, you can setup a PIN to help manage access related to Kids and Teens profiles, selected apps, purchases, and age ratings on the device. After creating your PIN, choose which content or app requires PIN access and whether a PIN is required to make purchases. 

Notes:

• If you do not wish to use a PIN on your device for Purchases or Parental Controls, then you are not required to setup a PIN. 
  
  • A PIN is mandatory for using Teens and Kids profiles. The first time you select a Kids or Teens profile, you’ll be prompted to create a PIN. 
  • Once a PIN is created on Xumo Stream Box or Xfinity Stream it cannot be removed.
• There is one PIN per household. One PIN will control the profiles across Xumo Stream Boxes and the Xfinity Stream app.
• The PIN must be entered to switch profiles and make purchases on the Teens and Kids profiles. This requirement cannot be removed.
• Some apps will always require a PIN in Teens and Kids profiles, regardless of whether you set it. 
• If you purchased Xumo Stream Box before November 2026 you will be upgraded to an enhanced experience. Existing PINs do not transfer, so once the Xumo Stream Box is updated, the PIN will need to be set up again along with parental control settings and app locks/restrictions. 

Turn PIN on and off for purchases

Once a PIN is created, it can also be used to prevent or allow the purchase of content. Once a PIN is setup, it cannot be removed but can be turned off.  If you do not wish to use a PIN on your device for Purchases or Parental Controls, then you are not required to setup a PIN.

Note: A PIN will still be required to switch profiles and cannot be turned off once it is created. A PIN is required for the use of Teens and Kids profiles.

1. On the home screen, scroll over to the Settings icon in the top navigation menu.
2. Using the down button on the directional pad, scroll down to PIN and parental. Press OK (center of directional pad).
3. Select Manage PIN settings.
4. You will be prompted to Enter your PIN.
5. Toggle the button from Off to On under Pin for purchases. This applies to the Household profile. A PIN for purchases on the Teens and Kids profiles is always on.
6. You can also access additional PIN controlled options from here. If you are done, exit the menu by pressing the Home icon on your remote, or press the Last/back arrow button to return to the Settings menu.

Allow or Restrict by Age ratings using your PIN

This applies to shows and movies on the Xumo Stream Box from Xfinity. Parental controls on third-party streaming apps and connected devices must be set separately.  These PIN and age-rating restrictions do not apply within third-party apps. To manage content within a third-party app, use that app's parental-control settings. Privacy settings for your account, including personalized advertising and recommendation preferences, won’t be affected and can be set separately.

1. On the home screen, scroll over to the Settings icon in the top navigation menu. 
2. Using the down button on the directional pad, scroll down to PIN and parental. Press OK (center of directional pad).
3. You will be prompted to Enter your PIN.
4. Scroll down to Ratings.
5. Select which age ratings you would like to allow or restrict for Movies, TV shows, and Unrated content.
6. If you are done, exit the menu by pressing the Home icon on your remote, or press the Last/back arrow button to return to the Settings menu.

PIN for apps

Require a PIN for apps.

1. On the home screen, scroll over to the Settings icon in the top navigation menu. 
2. Using the down button on the directional pad, scroll down to PIN and parental. Press OK (center of directional pad).
3. You will be prompted to Enter your PIN.
4. Scroll down to PIN for apps.
5. Select which apps you would like to allow or restrict. 
6. Once you are done, exit the menu by pressing the Home icon on your remote, or press the Last/back arrow button to return to the Settings menu.

Change PIN

Choose a new four-digit PIN.

On the home screen, scroll over to the Settings icon in the top navigation menu. 
2. Using the down button on the directional pad, scroll down to PIN and parental. Press OK (center of directional pad).
3. You will be prompted to Enter your PIN.
4. Scroll down to Change PIN.
5. Enter your new PIN by using the navigational pad on the remote to select the new four-digit PIN. Confirm your new PIN by re-entering the new four-digit PIN.
6. Once you are done, exit the menu by pressing the Home icon on your remote, or press the Last/back arrow button to return to the Settings menu.

Forgot your PIN? Contact Xfinity support for help resetting it.

Additional information